Frequently Asked Questions

General

• What happens if I sign up for Pro but need to upgrade to Corporate later?

  If you sign up for a Pro account and you find out that you need a Corporate account sometime in the future, just upgrade to the corporate account as usual and contact support where we will be happy to issue you with a refund for your original Pro account.

• Where can I find some help documentation?

  Check out our support section for information on any individual feature would would like to know more about.

• Can I set other people up as users on my account?

  Yes, Corporate account holders can create multiple users and set access levels.

• How do I remove the Crowdsignal.com link from my poll or survey?

  The link to Crowdsignal.com only appears in polls and surveys that appear in a free account. They are removed from all content in both our Pro and Corporate accounts. If you have recently signed up for a Pro account and the link has remained in your polls, simple edit and re-save the poll to remove it.
  

  If you have a free account, you can remove the link to Crowdsignal in your polls and surveys by upgrading your account today.

• What is the difference between a poll and a survey?

  A poll allows you to ask just one question, and enter some predefined answers for your voter to choose from. A poll can be placed in line in your webpage and when your user votes, the results are delivered back to the poll without the page refreshing.
  

  With a survey, you can ask many questions. A survey usually takes up a full webpage and you would just send your users a link to that page. Surveys have many different question types that allow you to collect very different types of data.
  

  Sign up for a free account today to try these out for yourself.

• Do you offer discounts for educational and non-profit organisations?

  Yes, if you are involved in education or a non-profit organization, we are happy to offer you a 10% discount on any of our packages. Just sign up for an account as usual and then email us, referencing your account's email address and any appropriate documentation. When you go to upgrade, you will receive the discounted rate automatically if we approve your request for NPO status.

• What is WordPress.com and why do I need to connect to it?

  Crowdsignal is owned by Automattic, who also own WordPress.com, a large blogging service. From the 3rd December 2012, Crowdsignal will be requiring you to log in with a WordPress.com account.

  For existing users this means you will need to connect your Crowdsignal account to a WordPress.com account. This only needs to be done once. Doing so will make it easier for us to manage our growing user base and make it easier for you to login to Crowdsignal and any other Automattic services.

  Nothing else will change in your account - your surveys, polls, and ratings will continue to function as they already are.

  Additionally, this will not affect our existing privacy policy or our terms of service.

  Please note that you cannot use a WordPress.org login. If you have installed WordPress.org on your own server, or use it from a web hosting company like Godaddy or Bluehost then you are using WordPress.org. You will still need a WordPress.com account.

Polls

• Where do I see the ‘Other’ votes people enter in my poll?

  When you have the 'Other' option enabled in your poll, it allows your voters to enter an answer of their own. We don't display these directly in the poll at the moment due to concerns around spam. You can, however, view these by logging into your account and going to the 'Reports' page for that poll.

• Why do I get the message ‘We have received too many votes from you. You will be unblocked after a cooling off period.’ when I vote?

  This is because we have received too many votes from your IP address. You will be unblocked again in about 4 hours. If you are the owner of the poll and you have a lot of people voting in your organization from the same IP address (via an Internet gateway etc.) you can turn on the poll whitelisting feature available on the Design Poll page for your poll to prevent this from happening. This feature is only available to our Pro and Corporate accounts. Upgrade your account today to access this feature.

• How do I copy a poll?

  You can copy a 'Poll' by first logging into your Crowdsignal account and visiting the dashboard. Locate the poll you want to copy and move your mouse over the 'responses' column. This should change into a button which can be clicked to reveal a set of actions, of which one is a copy. Clicking this will copy the poll and all of its settings, but the votes of the new copied poll will be zero.

• Do the polls work with Facebook?

  Yes, you can embed polls on Facebook using the poll's share link. Your respondents will not be able to answer the poll on Facebook, but on the poll page once they click the link.

• If I upgrade will I be able to see Pro reports for my old polls?

  Yes, when you upgrade your account to a Pro or Corporate account you will be able to see all of our great reports for your old polls.

Surveys

• How do I create a likert scale question in my survey?

  To add a likert scale question to your survey, simply add a 'Matrix' question to your survey page. When you edit the question, look out for a drop down towards the bottom and select 'Single choice with rating (likert)'.

• How do I copy a survey?

  You can copy a 'Survey' by first logging into your Crowdsignal account and visiting the dashboard. Locate the survey you want to copy and move your mouse over the 'responses' column. This should change into a button which can be clicked to reveal a set of actions, of which one is a copy. Clicking this will copy the survey, its questions and all of its settings but not its results.

• How do I share my survey results with another person?

  If you would like to share your survey results with a colleague or client, you can create a custom survey share for them. Read how to do it in this document: Survey Report Sharing Help

  Note: Survey sharing is a Pro only feature. If you do not have a Pro account you need to upgrade your account to use this feature.