The 2005 generator would not start. The generator was unused and had been setting with gas in the tank. I called MacDaddy Sales and Service, explained the problem and they agreed to pick up the generator, provide service and return the generator. Pick up was scheduled for 4-5 pm. They called ahead and arrived at 4:30 pm. The cheerful technician introduced himself and gave me a business card. Since a holiday was observed during the time the generator was out for repair, I was told that the repair would take less than a week. The holiday did not affect the length of repair time. I was further told to expect a call to arrange a drop off time. When the drop off day arrived, there were heavy rains and the delivery truck could not get through the down pour. I received a prompt call to explain the situation and delivery was scheduled for the next day. I was given a detailed price at the time I called for repair. She explained the mileage cost for standard delivery and gave a detailed explanation of the basic generator service. An invoice was e-mailed to me describing all service repair and cost as discussed. When the generator was returned, the technician explained the repair and provided education on how to maintain the generator to include monthly starting and putting a load on the generator so that the motor magnetism is assured. The generator left with a cover and was returned with the same cover. The generator was started so I could hear how it sounded. They thanked me for my business when I gave them a check.