Privacy Policy & Terms

Last updated: May 14, 2021

Privacy Policy

Simpler Postage, Inc. (d/b/a EasyPost) (“EasyPost”, “we”, “our” or “us”) offers a software platform and suite of services intended to help our Customers run their businesses more efficiently and effectively. We collect data about these businesses and their customers and end users (“Data”) when they use the platform, the services, and our websites. This privacy policy (the “Privacy Policy”) describes how we collect, use and disclose Data.

Applicability of this Privacy Policy

This Privacy Policy applies to EasyPost’s online service tools and platform, including, without limitation, the associated EasyPost mobile and desktop applications (collectively, the “Services”), easypost.com and other EasyPost websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, etc.) you may have with EasyPost. If you disagree with the practices or terms described in this policy, you should (a) take the necessary steps to remove cookies from your computer after leaving our website, and (b) discontinue your use of or access to our Services, Websites, or any other aspect of EasyPost’s business.

This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the EasyPost platform (“Third Party Services”), or any other third-party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organization that entered into the Customer Agreement (“Customer”) controls its instance of the Services and any associated Customer Data. If you have any questions about specific Customer settings and privacy practices, please contact the Customer whose workspace you use.

Applicable Law

We comply with relevant privacy laws, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

EasyPost has certified compliance the E.U.-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”). Furthermore, EasyPost adheres to the Privacy Shield Principles including the Supplemental Principles, (collectively, the “Privacy Shield Principles”) for Personal Data received from entities in the European Economic Area (the “EEA”), United Kingdom (“UK”) and Switzerland.

If there is any conflict between the terms in this Privacy Shield Policy and the Privacy Shield Principles as concerns the Personal Data received under the Privacy Shield, the Privacy Shield Principles shall govern to the extent of the conflict. To learn more about the Privacy Shield program visit www.privacyshield.gov, and to view our certification, please visit www.privacyshield.gov/participant?id=a2zt00000008RHvAAM.

Types and Categories of Collected Data

Personal Data. Data that identifies, or that could reasonably be used to identify, an End User as an individual, or our Customer as an individual, is considered “Personal Data”. We collect Personal Data when an End User registers for an EasyPost account, and when a Customer sends us Customer Data. The Personal Data we collect includes contact details such as name, email address, phone number, and address. We only collect Personal Data that is relevant to providing and improving our Services for our Customers and End Users.
Other Data. Data other than Personal Data is considered “Other Data”. Other Data includes, for example, collecting files that record interaction with the Service (System Logs) or other Personal Data (such as IP Address) for operation and maintenance purposes. EasyPost collects, generates and/or receives Other Data through a variety of sources, including when submitted to our Websites, participation in a focus group, contest, activity or event, applications for employment, request support, interactions with our social media accounts or otherwise communicate with EasyPost. One particular source for Other Data is Cookies and similar technologies that record Data about the use of our Websites, and the use of our Services generally. Other Data that we may collect includes browser and device data, transaction data, Cookie and tracking technology data, and authorized third-party account data.
Third-Party Data. EasyPost may receive data about organizations, industries, lists of companies that are customers, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners, or others that we use to make our own information better or more useful. This Data may be combined with Other Data we collect and might include aggregate-level data, such as cities, zip codes or countries.

Certain Data is collected automatically and, if some Data is not provided, we may be unable to provide the Services.

How We Use and Process Collected Data

We use and process Data to provide our Services, in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. We take reasonable steps to ensure that the Data is (i) needed for EasyPost’s Services, and (ii) accurate, complete, and current.

Specifically, EasyPost uses and processes collected Data in the following ways:

Personal Data. We use Personal Data to provide the Services, contact the End User and Customer in the ordinary course of business, authenticate the End User and Customer, handle payments, respond to inquiries, send service notices, and provide customer support. EasyPost will share and disclose Personal Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
NOTE: WE DO NOT SELL PERSONAL DATA TO THIRD PARTIES UNDER ANY CIRCUMSTANCES.
Other Data. We may use Other Data for a range of different purposes, provided we comply with applicable law and our contractual commitments.
To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Data to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at an authorized Customer’s request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Data to respond.
To send emails and other communications. We may send you service, technical and other administrative emails, messages, and other types of communications. When EasyPost collects information through its marketing activities (including website and conference visitors, webinar subscribers and newsletter recipients), we act as a “Data Controller” as defined under GDPR—relying upon GDPR Sections 6(1)(a), (b), (c) and (f) for the lawful right to process your data—and as a “Business” as defined under CCPA.
For billing, account management and other administrative matters. EasyPost may need to contact you for invoicing, account management and other similar reasons, and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse.

If Data is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, EasyPost may use it for any business purpose, in accordance with applicable law.

This section describes how EasyPost may share and disclose Data.

Data Processor. Generally, where EasyPost provides services to a Customer, the Customer acts as the Data Controller and processes the Data of End Users, including Other Data. Where the Customer is the Data Controller, the Customer represents and warrants that it shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data. EasyPost acts as the Data Processor on behalf of its Customers. When acting as a Data Processor, we use the following subprocessors: Amazon Web Services, 365 Main, Microsoft’s Azure, IBM’s Softlayer, and Salesforce Inc. We require, by contract, that these subprocessors adhere to standards substantially similar, and at least as protective, to those set forth herein and provide the same level of protection as required by the Privacy Shield Principles.
Non-Discrimination. EasyPost does not differentiate or discriminate between how it treats its End Users, whether or not they exercise their rights under the CCPA. This means we do not charge different prices or rates for goods or services, including through the use of discounts or other benefits, imposing of penalties, or providing a different level or quality of goods or services to you, based upon your exercise of rights under the CCPA. 
Third Party Service Providers and Partners. We may engage third-party companies or individuals as service providers or business partners to process Other Data and support our business.
Corporate Affiliates. EasyPost may share Other Data with its corporate affiliates, parents and/or subsidiaries.
- A Change to EasyPost’s Business. If EasyPost engages in a merger, acquisition, change of control (whether by operation of law or otherwise), bankruptcy, dissolution, reorganization, sale of some or all of EasyPost’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Personal Data or Other Data may be shared or transferred as assets, subject to standard confidentiality arrangements. You acknowledge that such transfers may occur, and that any acquirer or successor of EasyPost may continue to use your information as set forth in this policy without additional consent from you, provided such entity agrees to the provisions of this policy.
- Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Data for any purpose. For example, we may share aggregated or de-identified Data with prospects or partners for business or research purposes, such as telling a prospective EasyPost customer the average amount of time to ship goods using a particular carrier from one zip code to another.
- To Comply with Applicable Laws, Regulations, or Legal Processes. We may need to disclose Personal Data or Other Data in response to lawful requests by public authorities, where we reasonably believe (i) there are legitimate law enforcement or national security reasons, (ii) such action is necessary to comply with a judicial proceeding or court order, and/or (iii) such action is otherwise required by applicable law
- To Enforce Our Rights, Prevent Fraud, and For Safety. We may need to protect and defend the rights, property, or safety of EasyPost or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
- With Consent. EasyPost may share Personal Data or Other Data with third parties when we have consent to do so.

Onward Transfer

In the context of an onward transfer EasyPost has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. EasyPost shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

Age Limitations

We do not collect data from individuals under the age of eighteen (18) years old. If you are a parent or guardian and believe EasyPost has collected information from anyone younger than eighteen (18) years old, please contact us at [email protected] so that we may verify and subsequently take steps to delete any such information.

Place of Processing

The Data is processed by EasyPost in the United States.

Data Retention Time

The Data is kept by EasyPost for the longer of the time necessary to provide the service requested by the Customer, as stated by the purposes outlined in this document, and the time required by EasyPost's contractual obligations with the United States Post Office.

Data Security

We use reasonable, proportionate, and appropriate physical, electronic, and administrative safeguards designed to protect Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the Personal Data and the risks involved in processing that information. EasyPost provides periodic training for its employees involved in the collection, protection and dissemination of Data in accordance with applicable law.

Responsible Disclosure Policy

EasyPost is focused on maintaining the safety and privacy of your data. If you have discovered a security vulnerability in one of our products, please contact [email protected]. We consider reports to this address to be of the highest priority, and will investigate them as quickly as possible.

For vulnerabilities reported to us in compliance with this disclosure policy, EasyPost commits to validate, respond to, and fix vulnerabilities in a timely fashion and to not take legal or administrative action against responsible vulnerability reporters. EasyPost reserves all of its legal rights in the event of noncompliance.

Please include the following in security submissions:

Your email address
Your full name
Summary of issue (e.g., XSS on Page Foo, CSRF on Page Bar, SQLi in App Baz)
Steps to reproduce the issue

The Rights of End Users

End Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, deleted, updated or corrected. For Customers, you can send a request for data to be supplemented, deleted, updated or corrected from the email account on record with EasyPost. In addition, you may send such requests by post to the physical address listed below.

To opt out of our marketing activities, please send an email to [email protected].

EasyPost does not support “do not track” requests.

To understand if any of the third-party services it uses honor the “do not track” requests, please read their privacy policies.

Recourse, Enforcement and Dispute Resolution

If you have any questions or concerns, please write to us at the address listed below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the Privacy Shield Principles.

EasyPost’s internal policies and procedures provide for disciplinary action if our employees fail to follow this Privacy Policy. We periodically self-assess and review these internal policies and procedures to ensure compliance with applicable law.

EasyPost has further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism, established by JAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by EasyPost, please contact them for more information and to file a complaint at https://www.jamsadr.com/eu-us-privacy-shield.

The JAMS dispute resolution process shall be conducted in English. In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against EasyPost regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

If a complaint cannot be resolved through these channels, under limited conditions, EU individuals may contact the Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. email [email protected] or you may invoke binding arbitration before a Privacy Shield Panel of the U.S. Department of Commerce and the European Commission.

Changes

EasyPost reserves the right to change, update, modify, alter or amend this Privacy Policy from time to time by giving notice to its Customers and End Users on this page. It is strongly recommended to check this page often to stay informed, referring to the date of the last update listed at the top. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account and/or contact the Customer if you wish to request the removal of Personal Data under their control.

Data Protection Officer

To communicate with our Data Protection Officer, please email [email protected].

Contact Information

Please feel free to contact EasyPost if you have any questions about this Privacy Policy or EasyPost’s practices, or if you are seeking to exercise any of your statutory rights. EasyPost will respond within the timeframe as required by applicable law. You may contact us at [email protected] or at our mailing address below:

Simpler Postage, Inc. (d/b/a EasyPost)
2889 Ashton Blvd., Ste. 325
Lehi, UH 84043

Terms of Service - API

EasyPost's service enables software developers to integrate shipping capabilities into their applications. EasyPost provides its services subject to the terms and conditions contained in these Terms of Service (this "Agreement"). By signing up for the service via www.easypost.com or other mechanism provided you accept the terms of this Agreement.

Please review the terms of this Agreement carefully. Once accepted, this Agreement becomes a binding legal commitment. If you have any questions, you can reach the EasyPost team at [email protected].

Refunds

All prepaid postage remaining balances on your account are 100% refundable for up to 90 days from the initial transaction. If you would like to initialize a refund please contact us at [email protected].

Most labels are refundable through the API, but if you have a problem refunding postage you have already purchased and have not shipped, please email us to discuss it. In most cases we can work with the carrier to issue a refund, and we would be happy to help you get your refund.

EasyPost's Label Fee and any collected Postage Fee are refunded back to your EasyPost balance when the appropriate carrier reports a successful refund. Shipment Insurance is not currently refundable, regardless of success in refunding the Label and other fees.

Fees paid towards monthly service subscription service are not refundable.

USPS Postage

By creating USPS labels, you agree (1) that you bear full responsibility and liability for obtaining authorization to reproduce and otherwise use the matter as proposed (including, without limitation, any trademarks, slogans, likenesses or copyrighted material contained in the image); (2) that you in fact have the legal authority to reproduce and otherwise use the matter as proposed; (3) that you understand that images or other matter is not provided, approved, or endorsed in any way by the United States Postal Service; and (4) to the United States Postal Service Postage Discrepancy Policy.

1. DEFINITIONS. The following terms, when used in this Agreement will have the following meanings:

"Company API(s)" means an application programming interface for the Services (or feature of the Services) provided to Customer by Company, including, without limitation, Shipping APIs (Label, Rating and Tracking APIs) and Address Verification APIs.

"Company Intellectual Property" means collectively, any of Company’s licensed products (including software) or services, the Company Marks and the Company Services.

"Company Marks" means the various trademarks, service marks, names and designations used in connection with the Company products and services, including, without limitation, the mark "EasyPost".

"Company Services" means, collectively, the various software service offerings made available for subscription from time to time by Company, including, without limitation, Company APIs and Shipping Insurance.

"Customer Application" means a software application that interfaces with the Services using the Company API and includes any services (web-based or other services) made available by Customer in connection with that software application.

"Customer Data" means data and other information made available to Company through the use of the Services under this Agreement.

"Documentation" means all of the instructions, code samples, on-line help files and technical documentation made available by Company for the Services.

"Effective Date" means the earlier of (a) the day Customer commences use of the Services or (b) the Subscription Start Date.

"End User" means an end user of a Customer Application.

"Insolvency Event" will be deemed to have occurred, in relation to any person or entity, when such person or entity files, or consents to the filing against it of, a petition for relief under any bankruptcy or insolvency laws, makes an assignment for the benefit of creditors or consents to the appointment of a receiver, liquidator, assignee, custodian, trustee or other official with similar powers over a substantial part of its property; or a court having jurisdiction over such person or entity or any of the property of such person or entity will enter a decree or order for relief in respect thereof in any involuntary case under any bankruptcy or insolvency law, or will appoint a receiver, liquidator, assignee, custodian, trustee or official with similar powers over a substantial part of the property of such person, or will order the winding-up, liquidation or rehabilitation of the affairs of such.

"Intellectual Property Rights" mean all intellectual and industrial property rights of every kind and description anywhere in the world, whether recorded or registered in any manner, or otherwise, including without limitation or prejudice to the foregoing generality, all U.S. and non-U.S. (a) rights in or to trademarks and service marks (whether or not recorded or registered in any manner), design rights, business names, trade names, brand names, domain names and other designations of source of origin, together with all goodwill related to the foregoing, (b) patents and patent applications, (c) rights in or to copyrights, (d) rights in or to trade secrets and confidential information, including, without limitation, know-how, technology methods, ideas and inventions, (e) rights in database and software, mask works, and computer code (whether in source code, object code or any other form), (f) all applications and registrations of any of the foregoing, and (g) all other legal rights anywhere in the world protecting such intangible property.

"Term" means (i) the Initial Service Term, and (ii) each Additional Term, where applicable, unless this Agreement is terminated earlier pursuant to these Terms and Conditions.

2. SERVICES; GRANT OF RIGHTS.

Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services. Subject to the terms of this Agreement, Company grants Customer a conditional, limited, non-exclusive, non-sublicensable, non-transferable, fully revocable license, solely during the Term, to: (a) access the Documentation and Company APIs as solely to the extent needed to develop, test and support integration of Customer Applications; (b) use the Services through the Company Application; and (c) offer and make the Services available to End Users through Customer Applications, in accordance with the Documentation. Customer will be solely responsible for all use (whether or not authorized) of the Services and Documentation under its account, including for the quality and integrity of Customer Data and each Customer Application. Customer will take all commercially reasonable precautions to prevent unauthorized access to or use of the Services and notify Company immediately of any such unauthorized access or use. Customer acknowledges that the features and functions of the Services, including, without limitation, the Company APIs, may change over time. It is Customer’s responsibility to ensure that calls or requests Customer makes related to the Services are compatible with then-current Company APIs. Although Company endeavors to avoid changes to the Company APIs that are not backwards compatible, if any such changes become necessary then Company will use reasonable efforts to notify Customer at least sixty (60) days prior to implementation of new Company APIs. By accepting the terms of this Agreement, Customer, should it sign up for a carrier account, also acknowledges and accepts the each such respective carrier’s terms of service. Where Customer uses a United Parcel Service (UPS) Digital Access Program ("UPS DAP") account, Customer will be restricted from shipping pharmaceutical products through Company Services; provided that Customer shall be able to ship pharmaceutical products through any individual account it creates with UPS.

3. RESTRICTIONS; RESPONSIBILITIES.

3.1 Except as expressly provided in Section 2, Customer will not transfer, resell, lease, license, sublicense or otherwise make available the Services to third parties. Further, Customer will not offer the Services on a standalone basis under any circumstance. Customer will ensure that the Services are used in accordance with all applicable laws, regulations, third-party rights and Company policies, as well as the terms of this Agreement; provided that it is Customer’s responsibility to alert Company of any and all Services that Company will perform within highly regulated (federal, state or local) industries, including, without limitation, the labelling of hazardous materials and hemp-related products.

3.2 Specifically and without limitation, Customer will ensure that Company is entitled to use, and hereby irrevocably and unconditionally grants Company the rights to use, the Customer Data as needed to provide the Services. Customer’s license to access Company’s Documentation and APIs is limited and subject to compliance with Company policies and these Terms and Conditions. Customer will not access the Documentation, APIs or Services in any manner that violates any data protection statute, regulation, order or any similarly applicable law. Except to the extent applicable law prohibits such restrictions, Customer will not (and will not cause or permit any third party to), directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, Documentation or data related to the Services; (b) access Company Documentation and APIs in any manner that (i) compromises, breaks or circumvents any technical processes or security measures associated with the Services, (ii) poses a security vulnerability to customers or users of the Services, or (iii) tests the vulnerability of Company systems or networks; or (c) modify, translate, or create derivative works based on the Services or any software. Company has no obligation to monitor Customer’s use of the Services; provided, however, Customer grants Company full rights to, in its sole discretion, monitor Customer’s use of the Services and audit Customer Application(s) to ensure there is no violation of the Terms and Conditions; provided further, Company may prohibit any use of the Services by Customer or any End User that Company believes may be (or alleged to be) in violation of the foregoing or any other terms of this Agreement. Customer will be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and any other equipment necessary to facilitate the Services (collectively, the "Equipment"). Customer will also be responsible for maintaining the security of the Equipment, Customer account, Customer passwords (including, but not limited to, administrative and user passwords) and Customer files. Company provides the Services, including related software and technology services, for government end use solely in accordance with the terms of this Agreement. If Customer (or any of its End Users) is an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Services, or any Documentation of any kind, including, without limitation, technical data, software, and manuals, is restricted by the terms of this Agreement. All other use is prohibited and no rights other than those provided in this Agreement are conferred.

3.3 Customer will defend, indemnify and hold Company harmless against any actual or threatened claim, loss, liability, action, cost and expense (including attorneys’ fees), proceeding, third-party discovery demand, governmental investigation or enforcement action (a "Claim") arising out of or relating to Customer's activities under this Agreement (including any breach hereof) or Customer's acts or omissions in connection with any Customer Application, including, without limitation, any Intellectual Property-based claims; or other claims relating to the Customer Application, Customer Data or the like; or Customer’s or any of its End Users’ violation of the terms hereof. Customer may not load test the Company Services without prior written consent.

3.4 Notwithstanding anything contained above, (a) Company will always be free to choose its own counsel if it pays for the cost of such counsel; and (b) no settlement may be entered into by Customer without Company’s express written consent (such consent not to be unreasonably withheld), if: (i) the third party asserting the claim is a government agency, (ii) the settlement arguably involves the making of admissions, (iii) the settlement does not include a full release of liability, or (iv) the settlement includes terms other than a full release of liability and the payment of money.

4. IP RIGHTS; CONFIDENTIALITY.

4.1 As between the parties, Company exclusively owns and reserves all right, title and interest in and to the Services, Company Confidential Information and all related Intellectual Property Rights. Customer agrees that it will not, directly or indirectly, challenge or contest the validity of the Company’s Intellectual Property, or any registrations thereof and/or applications therefore in any jurisdiction, or the right, title and interest of Company therein and thereto, nor will it claim or register any interest in the various service offerings made available for subscription from time to time by Company. As between the parties, Customer exclusively owns and reserves all right, title and interest in and to the Customer Data, Customer Applications and Customer Confidential Information, and all related Intellectual Property Rights.

4.2 Subject to the terms of this Agreement, each party (the "Licensor") grants to the other party (the "Licensee") the right to use and display Licensor's name and marks (the "Licensor Marks") on its website and in other promotional materials, whether on a website or in other public or private communications with existing or potential developers and customers, solely in connection with its activities under this Agreement. All such use of the Licensor Marks will be in accordance with the Licensor's standard trademark usage guidelines and will inure to the benefit of Licensor. Licensee will not use, register or take other action with respect to any of the Licensor Marks, except to the extent authorized in advance writing by Licensor. In its efforts, Licensee will always use the then-current Licensor Marks and will not add to, delete from or modify any of Licensor Marks. Licensee will not, at any time, misrepresent its relationship with Licensor. The license described in this Section will terminate automatically in the event of any termination of this Agreement.

4.3 "Confidential Information" means any information or data, regardless of whether it is in tangible form, disclosed (directly or indirectly) by either party that is in written, graphic, machine readable or other tangible form (including, without limitation, research, product plans, products, services, equipment, customers, markets, software, inventions, processes, designs, drawings, formulations, specifications, product configuration information, marketing and finance documents, prototypes, samples, data sets, and equipment) and is marked or otherwise designated as "Confidential" or "Proprietary" or that should otherwise be reasonably understood to be confidential given the nature of the information and the circumstances surrounding disclosure. Confidential Information does not include any information which: (i) was publicly known or made generally available without a duty of confidentiality prior to the time of disclosure by the disclosing party to the receiving party; (ii) becomes publicly known or made generally available without a duty of confidentiality after disclosure by the disclosing party to the receiving party through no wrongful action or inaction of receiving party; (iii) is in the rightful possession of the receiving party without confidentiality obligations at the time of disclosure by the disclosing party to the receiving party as shown by the receiving party’s then-contemporaneous written files and records kept in the ordinary course of business; (iv) is obtained by the receiving party from a third party without an accompanying duty of confidentiality and without a breach of such third party’s obligations of confidentiality; or (v) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by written records and other competent evidence prepared contemporaneously with such independent development. Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose such information to any third party without the other party’s prior written consent, except as otherwise permitted hereunder. Each party agrees to exercise due care in protecting the Confidential Information from unauthorized use and disclosure. Each party may only disclose the Confidential Information of the other party, in whole or in part, to its officers, employees, representatives, actual or potential investors and subcontractors who have a need to know and are legally bound to keep such information confidential either (i) per the terms of this Section, or (ii) by other written agreement with terms that are no less stringent than the terms of this Section. Either party may disclose the Confidential Information of the other party as required by law, upon prior written notice to the other party (where allowed by law); provided that such party will use its reasonable efforts to minimize such disclosure to that portion of the Confidential Information that is legally required to be disclosed and is permitted by applicable law. Notwithstanding anything to the contrary, Company will have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Company will be free (during and after the Term) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

5. PAYMENT OF FEES.

5.1 Customer agrees to pay all applicable fees charged pursuant to Company Services (the "Services Fees"). All Services Fees are payable in accordance with the terms and on the schedule described in the Service or otherwise in this Agreement. At any time, Company reserves the right to charge Customer, at Company’s standard rate, for Company Services utilized by Customer that go beyond the scope of the Order Form or used after termination of the Agreement (which shall, for the avoidance of doubt, include return labels). Unless otherwise stated in the schedule of rates attached to the Service ("Rate Schedule"), all Services Fees are exclusive of applicable federal, state or local taxes and all use, sales, commercial, gross receipts, privilege, surcharges, or other similar taxes, import fees and taxes, license fees and surcharges, whether charged to or against Company, and all such taxes, fees and charges will be the sole responsibility of and payable by Customer. Customer will not withhold any taxes from any amounts due to Company. Company may amend Service Fees on ninety- (90)- days’ written notice; if Customer does not consent to such change, it may terminate this Agreement. If Customer’s payment method choice is credit card for any given payment (including, without limitation, wallet refreshes), a standard convenience fee of three percent (3.0%) will apply. Company shall deduct such convenience fees from Customer’s EasyPost account or otherwise process as necessary.

5.2 All payments made to Company are non-refundable. In the event that Customer does not utilize the full scope of the Company Services during the Term per the negotiated Company Services schedule, Customer shall not have the right to carry forward any unused Company Services. Company shall invoice Customer within fifteen (15) days following the end of the calendar month, and Customer shall pay Company, via ACH, within thirty (30) days following the last day of the invoice’s respective calendar month. If Customer fails to timely pay any amounts due hereunder, Company will (without limiting its other rights) be entitled to suspend the Services associated with Customer's account without prior notice to Customer. If payment is not thereafter rendered within thirty (30) days of delivery of notice to Customer of such failure, Company may immediately terminate this Agreement. Company shall pay Customer’s Incentives, where applicable, within thirty (30) days of the end of the respective calendar quarter.

5.3 Pursuant to these terms and the USPS Postage Discrepancy Policy, Company shall charge Customer an Automated Package Verification processing fee ("APV Fee") for use of Company's proprietary software for processing transactions between the USPS and Customer associated with overpayments and underpayments of USPS postage. This "APV Fee" is set at 15% of the notional value of the overpayment or underpayment as reported to the Company by the USPS. The APV Fee will be directly added to all APV transactions. Upon written request, Company shall provide Customer the prior 30 days of transaction data stating the APV Fees and APV transactions.

5.4 Company will not have any liability whatsoever for any damage, liabilities, losses (including any lost profits) or any other consequences that Customer may incur with respect to any suspension or termination of Services pursuant to this Section. If Customer uses a credit card or ACH (from a bank account acceptable by EasyPost) for the Services Fees, Customer authorizes the card issuer to pay all such amounts and authorizes EasyPost (or its billing agent) to charge the credit card account until EasyPost cancels or terminates the EasyPost Services as set forth above; provided that if payment is not received from the credit card issuer, Customer agrees to pay all amounts due upon demand.

5.5 Customer must provide current, complete and accurate billing and credit card and/or ACH (as applicable) information. Customer agrees to pay all costs of collection, including attorneys’ fees and costs, on any outstanding balance. In certain instances, the issuer of the credit card may charge a foreign transaction fee or related charges, which Customer will be responsible to pay. Customer will notify EasyPost in writing in the event Customer disputes any portion of any fees paid or payable by Customer under this Agreement. Customer will provide such notice to EasyPost within sixty (60) days of the applicable charge and the parties will work together to resolve the applicable dispute promptly. Upon expiration of the sixty- (60)-day period described in this Section, Customer will not be entitled (and hereby waives any right) to dispute any fees paid or payable by Customer.

6. TERM; TERMINATION.

6.1 The Term of this Agreement will commence on the Effective Date and continue for the Initial Service Term. This Agreement will automatically renew for another term (each, an "Additional Term") unless either party provides written notice of non-renewal no less than sixty (60) days prior to the end of the then-current Term.

6.2 EasyPost may terminate this Agreement for any reason upon thirty (30) days’ prior written notice to Customer. In the event that Customer continues to use the Services after termination, the pricing for such Services will be as set forth on easypost.com. Either party may also terminate this Agreement in the event the other party commits any material breach of this Agreement and fails to remedy such breach within five (5) days after written notice of such breach, if curable, or immediately if such breach is incurable. Company may also suspend or terminate the Services immediately upon notice for cause if: (a) there is an unusual spike or increase in Customer’s use of the Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the Services; (b) Company determines, in its sole discretion, that its provision of any of the Services is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason; (c) subject to applicable law, upon any Insolvency Event affecting Customer; or (d) Customer’s cessation of business, sale, merger, change of control (whether direct or indirect, including, without limitation, by transfer, sale, or assignment by operation of law), consolidation, reorganization, or disposal of substantially all of Customer’s assets, stock, or interests.

6.3 Upon the end of a Term or Customer's failure to timely pay fees or amounts owed to EasyPost under this Agreement, EasyPost reserves the right, in its sole discretion, to transition any Customer’s EasyPost account onto a Developer Plan upon notice to Customer.

6.4 Upon termination or expiration of this Agreement, all rights and licenses granted to Customer will immediately terminate, but Customer’s payment obligations, the terms of this Section 6 and the terms of the following Sections will survive: Sections 3-5 and 7-10.

7. WARRANTY AND SERVICE LEVEL DISCLAIMER.

7.1 COMPANY HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES RELATED TO THIRD-PARTY EQUIPMENT, MATERIAL, SERVICES OR SOFTWARE. EXCEPT AS SET FORTH IN THIS SECTION, THE APIS, DOCUMENTATION AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW. COMPANY DOES NOT WARRANT THAT THE APIS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

7.2 Company will use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services. Services may be temporarily unavailable for scheduled maintenance or unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control. Company uses real-time replicas for fault-tolerance and also takes daily offline offsite backups.

8. LIMITATION OF LIABILITY.

8.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL COMPANY AND ITS SUPPLIERS (INCLUDING, BUT NOT LIMITED TO, ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS, SUBCONTRACTORS AND/OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, COMPUTER FAILURE OR MALFUNCTION, LOST DATA, OR FOR ANY AND ALL OTHER SIMILAR DAMAGES OR LOSSES, EVEN IF COMPANY HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL COMPANY BE LIABLE FOR ANY DIRECT DAMAGES, COSTS, OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY CUSTOMER DURING THE SIX (6) MONTHS PRECEDING THE INCIDENT OR CLAIM.

8.2 THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THE LIMITATIONS SET FORTH HEREIN IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

9. GOVERNING LAW; DISPUTES.

9.1 Except as expressly provided otherwise in this Section, this Agreement will be governed by the laws of the State of California, exclusive of its rules governing conflicts of laws. The parties agree to the exclusive jurisdiction of the state and federal courts located in the City and County of San Francisco, California.

9.2 Class Action Waiver. There will be no right or authority for any dispute to be brought, heard or arbitrated as a class, collective or representative action.

10. GENERAL.

10.1 Assignment. This Agreement shall bind and inure to the benefit of the parties and their respective successors and permitted assigns. Customer may not assign or otherwise transfer this Agreement without the prior written consent of the other party; except that Customer may assign this Agreement without consent in connection with a merger, reorganization, consolidation, change of control (by operation of law or otherwise), or sale of all or substantially all of the assets to which this Agreement pertains; provided that Customer provides prompt written notice to Company of any such permitted assignment. Company may assign or otherwise transfer this Agreement upon written notice to Customer. Any attempted assignment, delegation or transfer of this Agreement in violation of the foregoing shall be null and void and will constitute an incurable material breach of this Agreement.

10.2 Modification. No modification to this Agreement, nor any waiver of any rights, will be effective unless consented to in a writing signed by both parties.

10.3 No Waiver. Any waiver of any breach or default by either party will not constitute a waiver of any other right or any subsequent breach or default. Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.

10.4 Independent Contractor. Each party is an independent contractor in the performance of each and every part of this Agreement and the parties do not intend to enter into any joint venture, partnership, employee-employer relationship or the like. There are no third-party beneficiaries to the Agreement.

10.5 Severability. In the event that any provision of this Agreement, or portion thereof, is held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be limited or eliminated to the minimum extent necessary to render such provision enforceable and, in any event, the remainder of this Agreement will continue in full force and effect.

10.6 Notice. Any notice required or permitted to be given hereunder will be given in writing to the receiving party by electronic mail, facsimile, personal delivery, certified mail, return receipt requested, or by overnight delivery, in which case, delivery will be deemed received three (3) days from the date posted. Company may use Customer’s current address, as provided by Customer in connection with billing and payment activities. Company’s current address may be found on its website.

10.7 Entire Agreement. This Agreement supersedes all prior and contemporaneous proposals, statements, sales materials or presentations, and agreements, both oral and written, and contains the entire understanding of the parties on the subject matter hereof. No oral or written information or advice given by Company, its agents or employees will create a warranty or in any way increase the scope of the warranties in this Agreement.

10.8 Warranties. No oral or written information or advice given by Company, its officers, agents or employees will create a warranty or in any way increase the scope of the warranties in this Agreement.

10.9 Force Majeure. Company is not liable under this Agreement for non-performance caused by events or conditions beyond Company's reasonable control (each, a "Force Majeure Event") if Company makes reasonable efforts to perform and provides immediate notice to Customer. A Force Majeure Event is an event or circumstance which is beyond the control and without the fault or negligence of the party affected and which by the exercise of reasonable diligence the party affected was unable to prevent, including, without limitation, (a) riot, states of emergency, war or acts of terrorism, (b) natural disasters like earthquakes, flood, or wildfires, (c) material industrial and labor disputes or strikes, (d) epidemics, pandemics, or other-disease-related events (e) failure of electrical service, denial-of-service attacks, or severe internet service provider or third party hosting provider glitches, and (f) other acts of God that materially affect the ability for Company to perform the Services. Company may terminate this Agreement immediately, upon providing written notice to the other party, if a Force Majeure Event continues for more than thirty (30) consecutive days.

10.10 Authority. Each party represents and warrants to the other party that: (a) it is duly organized, validly existing and in good standing as a corporation or other entity under the laws of the jurisdiction of its incorporation or other organization; (b) it has the full right, power and authority to enter into and perform its obligations and grant the rights, licenses, consents and authorizations it grants or is required to grant under this Agreement; (c) the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and (d) when executed and delivered by both parties, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against such party in accordance with its terms.

10.11 Execution. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.

10.12 Non-Solicitation. Neither party may solicit the other party’s current employees, customers or suppliers for the shorter of (a) a period of twelve (12) months after termination of this Agreement or (b) the maximum length of time permitted by applicable law.

10.13 Export Control Laws. Each party shall comply with all United States and foreign export control laws or regulations applicable to its performance under this Agreement.

Shipping Insurance

EasyPost Shipping Insurance does not include:

Coins, bullion, loose diamonds or stones, jewelry, rock slabs, stocks, bonds, currency, deeds, evidence of debt, travelers checks, money orders, gift certificates, calling cards, lottery tickets, event tickets, or any other negotiable documents.
Loss from delay, deterioration, spoilage or contamination of perishable merchandise except when resulting from fire.
Merchandise shipped on consignment, memorandum or approval unless shipped in fulfillment of an order or request.
Loss, damage, or non-arrival of any package or its contents which (a) is addressed, wrapped, or packed insufficiently, incorrectly, or contrary to carrier's packaging requirements; or (b) bears a descriptive label or packaging which tends to describe nature of contents EXCEPT if shipped via Parcel Post and required by Postal Laws and Regulations.
Damage which is deemed exceedingly minor, frequently occurring, or caused by the nature of the product itself regardless of careful handling.
Cosmetic damages limited to the packaging where the intended good is not damaged.
Any package where the damage is deemed preventable had the shipment included the appropriate use of packing materials such as, but not limited to, packaging tape, bubble wrap, packing peanuts, crumpled paper, styrofoam, or mail rollers.
Any package containing personal goods, gifts, samples, or promotional items shipped on behalf of the insured or insured's employees.
Any package shipped to (a) a prohibited country or any location that would be in violation of any U.S. economic or trade sanctions, including, without limitation, Office of Foreign Assets Control (OFAC) Restricted Countries (with such information available here) or (b) any country or any location that would be in violation of applicable U.S. and/or carrier shipping restrictions related to COVID-19 or other disease-related outbreak, as may be updated from time to time. Information can be found here.
Against loss or damage arising out of dishonesty on the part of the insured or insured's employees.
Against loss or damage caused by or resulting from: (a) hostile or warlike action in time of peace or war, including action in hindering, combating or defending against an actual, impending or expected attack, (1) by any government or sovereign poser (de jure facto), or by any authority maintaining or using military, naval or air forces; or (2) by military, naval or air forces; (3) by an agent of any such government power, authority or forces (b) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure, or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.
Against loss or damage caused by nuclear reaction/radiation or radioactive contamination, all whether controlled or uncontrolled, and whether such loss be direct or indirect, proximate or remote, or be in whole or in part caused by, contributed to, or aggravated by the peril(s) insured against in this Policy; however, direct loss by "fire" resulting from nuclear reaction/radiation or radioactive contamination is insured against by this Policy.
Against loss or damage caused by Customs seizure, inspection, handling, or destruction.
Any package containing goods prohibited or restricted from entering the intended country of delivery.
Surcharges, including but not limited to: shipping costs, tariffs, seller fees, and processing fees.

Conditions

A. EasyPost will not be liable if packages are not reported to EasyPost within 30 days and where the related premiums had not remitted. When submitting a claim to EasyPost Insurance, you waive the right to seek a claim with any other insurance provider for the same shipment. EasyPost Insurance will not cover any package that is already being processed by other carrier insurance(s). EasyPost Insurance will not process any claims which are initiated, pending, or completed by, another insurance provider.

B. All claims regarding damage are to be completed with EasyPost within thirty (30) days of shipping label creation. All claims regarding loss are to be completed with EasyPost thirty (30) days past shipping label creation, but no later than sixty (60) days past shipping label creation. You will submit (a) a completed EasyPost claim form, (b) a copy of original invoice to customer, (c) a copy of customer note stating damage sufficient to substantiate loss or stating package had failed to be delivered, (d) and photos displaying the damage to the product and packaging (if applicable). The package recipient should hold damaged items in the event they are requested during claim processing. All damaged property for which payment (not repair cost) or replacement has been requested or made, must on request, be returned to EasyPost. FAILURE TO RETAIN DAMAGE PROPERTY MAY AFFECT FINAL SETTLEMENT OF CLAIM.

C. Claims regarding loss where the carrier’s tracking records have the shipment marked as delivered will not be honored, unless documentation from the carrier is provided, which acknowledges a mistake in the tracking information, or if adequate proof is provided to support theft or mishandling.

D. Claims regarding loss or damage where the shipment is signed for will not be honored, unless adequate proof is provided to support theft or mishandling.

E. For claims regarding damage, EasyPost may request for the item to be examined and a repair quote to be issued and submitted to EasyPost for review. If the repair service is able to restore the item to its intended condition, EasyPost may choose to settle the claim for the value of the repair, rather than the full value of the item.

F. For claims regarding theft, stolen property or misdelivery, EasyPost requires (a) signature-required delivery for those shipments valued at five hundred dollars ($500) or greater and (b) valid tangible documentation and/or evidence for any claims exceeding five hundred dollars ($500). Such valid documentation and/or evidence may include, without limitation: (i) written acknowledgement of such theft, stolen property or misdelivery from the respective carrier; (ii) video footage, (iii) police report and/or (iv) other documentation and evidence. EasyPost will not accept any claims for theft, stolen property or misdelivery where there is a valid signature from customer, or a customer representative, acknowledging receipt of a shipment.

G. EasyPost may request additional documentation or information during the claim process. Additional documentation or information may be requested from the recipient, carrier, manufacturer, 3PL warehouse, or any other 3rd party along the supply chain.

H. The maximum amount of insurance that can be purchased through EasyPost is $5,000 per shipment.

I. Any covered loss will be credited by EasyPost directly to the insured’s EasyPost account within thirty (30) days of submitting its claim; provided that EasyPost receives (i) the claim and (ii) all required claim documentation and requested damaged goods where applicable. If you do not receive a response from EasyPost with a ticket number within forty-eight (48) hours, your claim has not been received by EasyPost and you will need to resubmit the claim and/or connect with EasyPost support in order for EasyPost to process your claim.

J. No suit or action for the recovery of any claim under this Policy shall be sustainable in any court of law or equity unless commenced within twelve (12) months after you discover the occurrence which gives rise to the claim, provided, however, that if by the laws of the State within which this Policy is issued, such limitation is invalid, then any such claim shall be void unless such action or suit commences with the shortest limit of time permitted by the laws of that State.

K. This policy may be canceled at any time by your written request or by us upon thirty (30) days written notice, or the number of days if greater, required by the regulations in your State. However, such cancellation shall not affect any shipments already made for which reports and premium have been tendered by you and accepted by EasyPost.

L. The yearly anniversary of the Policy inception date shall be regarded as the annual renewal date.

M. Policy changes can only be affected by EasyPost.

N. This Policy treats banded boxes and pallets of boxes as one single package.

O. If a part of a pair or set is lost or damaged, EasyPost will only pay a reasonable and fair portion of the total value of the pair or set and NOT the total value.

P. This Policy is void if you have intentionally, fraudulently, or recklessly concealed or misrepresented any material fact or circumstance relating to this insurance.

Q. This Policy overrides any previously existing forms and documents provided by EasyPost Insurance.

R. EasyPost may update, modify, alter or amend this Policy from time to time.

Terms of Service - Developer Plan

Please review the terms of this Agreement carefully. Once accepted, this Agreement becomes a binding legal commitment. If you have any questions, you can reach the EasyPost team at [email protected].

Refunds

Fees paid towards monthly service subscription service are not refundable.

Cancellation

Feel free to cancel your account at any time. There are no long-term obligations and you will only be charged for the services you have used. Any remaining balance in your account can be refunded as indicated in Refunds section above by sending us an email at [email protected].

USPS Postage

1. DEFINITIONS. The following terms, when used in this Agreement will have the following meanings:

"Company Intellectual Property" means collectively, any of Company’s licensed products (including software) or services, the Company Marks and the Company Services.

"Company Marks" means the various trademarks, service marks, names and designations used in connection with the Company products and services, including, without limitation, the mark "EasyPost".

"Customer Data" means data and other information made available to Company through the use of the Services under this Agreement.

"Documentation" means all of the instructions, code samples, on-line help files and technical documentation made available by Company for the Services.

"Effective Date" means the earlier of (a) the day Customer commences use of the Services or (b) the Subscription Start Date.

"End User" means an end user of a Customer Application.

“Shipment Object” means each call, manipulation, comparison or use of Company’s Shipping APIs (Label, Rating and Tracking APIs) through Company Services pursuant to a Company API event (i.e., a Label, Rating, or Tracking request) traceable back to Customer’s EasyPost account and/or User ID(s). For further clarification, please see https://www.easypost.com/docs/api#shipments.

"Term" means (i) the Initial Service Term, and (ii) each Additional Term, where applicable, unless this Agreement is terminated earlier pursuant to these Terms and Conditions.

2. SERVICES; GRANT OF RIGHTS.

2.1 Subject to Section 5 below, Customer shall be limited to a maximum of Sixty Thousand (60,000) parcels (in the aggregate across all carriers) in any consecutive twelve- (12)-month period, to be capped at Five Thousand (5,000) parcels per month, without payment of fees for Labels, Rating, Tracking and Address Verification; provided that Customer shall pay all applicable fees, including Overage Fees (as defined below), for Labels, Rating, Tracking and Address Verification for all parcels exceeding the Fifty Thousand (50,000) parcel limitation. For the avoidance of doubt, before Overage Fees apply, Customer shall receive for up to the parcel limit described herein: (a) one (1) free Address Verification call for each Label it purchases through Company Services and (b) the ability to create up to three (3) free Rating Shipment Objects for each Label it creates (< 3:1 ratio of Rating Shipment Objects to Labels created) through Company Services. Insurance shall be available for a fee of one percent (1.0%) of any such insured shipment’s value, subject to Shipping Insurance Conditions posted on the Company website (provided that absent Customer supplying a specific shipment value, the insurance policy will issue with a One Hundred dollar ($100.00) coverage limit). For the avoidance of doubt, Company retains sole discretion to offer and terminate cashback promotions to any Customer at any given time.

2.2 Company may, at any time and at its sole discretion, credit a new Customer's EasyPost Account upon completing steps or combinations of steps in the EasyPost Account onboarding process. Company shall contribute credit directly into such a new Customer’s EasyPostAccount (“New Customer Credit”); provided that Company shall deliver such New Customer Credit upon completion of Company’s standard customer-verification procedures.

For the avoidance of doubt, any Customer (inclusive of Customer Affiliates) that has previously received Company Services or had an EasyPost Account during the prior twelve (12) months shall be ineligible to receive a New Customer Credit, and Company reserves the right to claw back, and charge for Company Services rendered, under New Customer Credits wrongfully delivered to ineligible Customers. New Customer Credits shall be carved out from Company’s refund policies otherwise in effect, and shall not be refundable to Customer under any circumstances.

2.3 Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services. Subject to the terms of this Agreement, Company grants Customer a conditional, limited, non-exclusive, non-sublicensable, non-transferable, fully revocable license, solely during the Term, to: (a) access the Documentation and Company APIs as solely to the extent needed to develop, test and support integration of Customer Applications; (b) use the Services through the Company Application; and (c) offer and make the Services available to End Users through Customer Applications, in accordance with the Documentation. Customer will be solely responsible for all use (whether or not authorized) of the Services and Documentation under its account, including for the quality and integrity of Customer Data and each Customer Application. Customer will take all commercially reasonable precautions to prevent unauthorized access to or use of the Services and notify Company immediately of any such unauthorized access or use. Customer acknowledges that the features and functions of the Services, including, without limitation, the Company APIs, may change over time. It is Customer’s responsibility to ensure that calls or requests Customer makes related to the Services are compatible with then-current Company APIs. Although Company endeavors to avoid changes to the Company APIs that are not backwards compatible, if any such changes become necessary then Company will use reasonable efforts to notify Customer at least sixty (60) days prior to implementation of new Company APIs. By accepting the terms of this Agreement, Customer, should it sign up for a carrier account, also acknowledges and accepts the each such respective carrier’s terms of service. Where Customer uses a United Parcel Service (UPS) Digital Access Program (“UPS DAP”) account, Customer will be restricted from shipping pharmaceutical products through Company Services; provided that Customer shall be able to ship pharmaceutical products through any individual account it creates with UPS.

3. RESTRICTIONS; RESPONSIBILITIES.

4. IP RIGHTS; CONFIDENTIALITY.

5. PAYMENT OF FEES.

5.2 Pursuant to these Terms, Company shall charge Customer an overage fee (“Overage Fee”) for each Label, Tracking, Rating, Address Verification or other Company API call made by Customer for parcels in excess of the limits described in Section 2. Such Overage Fees shall be deducted from Customer’s EasyPost account or otherwise charged by Company as necessary pursuant to this Agreement.

"Overage Fee" means (a) five cents ($0.05) for each Label and Tracking Shipment Object, (b) one cent ($0.01) for each Rating Shipment Object performed in excess of the 3:1 ratio of Rating Shipment Objects to Labels created, (c) one cent ($0.01) for each Domestic Address Verification call, (d) three cents ($0.03) for each International Address Verification call, and (e) five cents ($0.05) for each Duties & Taxes API call.

5.4 All payments made to Company are non-refundable. In the event that Customer does not utilize the full scope of the Company Services during the Term per the negotiated Company Services schedule, Customer shall not have the right to carry forward any unused Company Services. Company shall invoice Customer within fifteen (15) days following the end of the calendar month, and Customer shall pay Company, via ACH, within thirty (30) days following the last day of the invoice’s respective calendar month. If Customer fails to timely pay any amounts due hereunder, Company will (without limiting its other rights) be entitled to suspend the Services associated with Customer's account without prior notice to Customer. If payment is not thereafter rendered within thirty (30) days of delivery of notice to Customer of such failure, Company may immediately terminate this Agreement. Company shall pay Customer’s Incentives, where applicable, within thirty (30) days of the end of the respective calendar quarter.

5.5 Company will not have any liability whatsoever for any damage, liabilities, losses (including any lost profits) or any other consequences that Customer may incur with respect to any suspension or termination of Services pursuant to this Section. If Customer uses a credit card or ACH (from a bank account acceptable by EasyPost) for the Services Fees, Customer authorizes the card issuer to pay all such amounts and authorizes EasyPost (or its billing agent) to charge the credit card account until Customer or EasyPost cancels or terminates the EasyPost Services as set forth above; provided that if payment is not received from the credit card issuer, Customer agrees to pay all amounts due upon demand.

5.6 Customer must provide current, complete and accurate billing and credit card and/or ACH (as applicable) information. Customer agrees to pay all costs of collection, including attorneys’ fees and costs, on any outstanding balance. In certain instances, the issuer of the credit card may charge a foreign transaction fee or related charges, which Customer will be responsible to pay. Customer will notify EasyPost in writing in the event Customer disputes any portion of any fees paid or payable by Customer under this Agreement. Customer will provide such notice to EasyPost within sixty (60) days of the applicable charge and the parties will work together to resolve the applicable dispute promptly. Upon expiration of the sixty- (60)-day period described in this Section, Customer will not be entitled (and hereby waives any right) to dispute any fees paid or payable by Customer.

6. TERM; TERMINATION.

6.2 EasyPost may terminate this Agreement for any reason upon ten (10) days’ prior written notice to Customer. In the event that Customer continues to use the Services after termination, the pricing for such Services will be as set forth on easypost.com or otherwise as charged at the Overage Fee rate. Either party may also terminate this Agreement in the event the other party commits any material breach of this Agreement and fails to remedy such breach within five (5) days after written notice of such breach, if curable, or immediately if such breach is incurable. Company may also suspend or terminate the Services immediately upon notice for cause if: (a) there is an unusual spike or increase in Customer’s use of the Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the Services; (b) Company determines, in its sole discretion, that its provision of any of the Services is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason; (c) subject to applicable law, upon any Insolvency Event affecting Customer; or (d) Customer’s cessation of business, sale, merger, change of control (whether direct or indirect, including, without limitation, by transfer, sale, or assignment by operation of law), consolidation, reorganization, or disposal of substantially all of Customer’s assets, stock, or interests.

6.3 Upon termination or expiration of this Agreement, all rights and licenses granted to Customer will immediately terminate, but Customer’s payment obligations, the terms of this Section 6 and the terms of the following Sections will survive: Sections 3-5 and 7-10.

7. WARRANTY AND SERVICE LEVEL DISCLAIMER.

8. LIMITATION OF LIABILITY.

9. GOVERNING LAW; DISPUTES.

9.2 Class Action Waiver. There will be no right or authority for any dispute to be brought, heard or arbitrated as a class, collective or representative action.

10. GENERAL.

10.2 Modification. No modification to this Agreement, nor any waiver of any rights, will be effective unless consented to in a writing signed by both parties.

10.13 Export Control Laws. Each party shall comply with all United States and foreign export control laws or regulations applicable to its performance under this Agreement.

Data Licensing

1. DATA LICENSE AND USE RESTRICTION DATA

1.1 EasyPost grants Licensee a limited, nonsublicensable, nonexclusive, nontransferable license to use and display the Licensed Data for an unlimited number of employees and third party contractors solely in connection with purchasing services from EasyPost. EasyPost shall provide access to the Licensed Data including via an Application Programming Interface ("API"). Licensed Data may be cached by Licensee for up to 24 hours.

1.2 Any use of the Licensed Data by Licensee's third party contractors shall be subject to the same restrictions provided herein and Licensee shall be liable for any breach of this Agreement by such contractors.

1.3 Licensee may not relicense, re-sell or share Licensed Data it in any form except as provided herein. Licensee shall use only current versions of the Licensed Data provided by EasyPost from time to time. Licensee shall not decompile, reverse engineer, or disassemble the Licensed Data or any part thereof.

1.4 Licensed Data is defined as aggregated average time in transit shipping information for United States domestic letters and packages including any data encompassing aggregate calculations or otherwise including aggregations.

2. FEES

Licensee shall pay EasyPost Six Hundred Twenty Five per month ($625/month) during the Term. EasyPost shall invoice Licensee on a monthly basis for the license fee and any additional Services as set forth in Section 2.1 and for any reimbursements of any travel and related expenses. Invoices will be submitted to customer via email. Licensee shall pay all invoiced amounts within 30 days of receipt of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Licensee's access and license to the Services. Licensee shall be responsible for all taxes associated with use of the Services other than U.S. taxes based on EasyPost's net income.

3. TERM

3.1 Unless terminated earlier as provided herein, this Agreement shall commence on the Effective Date and continue in full force and effect until terminated as provided herein.

3.2 This Agreement may be terminated by either party, provided that the terminating party gives the other party written notice not later than 30 days prior to the expiration of the Term or Renewal Term, unless otherwise specified herein.

3.3 Either party may, by written notice of default to the other party, terminate this Agreement if the other party materially breaches this Agreement and the breaching party does not cure such material breach within ten (10) calendar days after receipt of written notice of such breach. EasyPost may by written notice terminate this Agreement immediately following Licensee's failure to resolve the suspension of business, insolvency, institution of bankruptcy, liquidation proceedings by or against the Licensee, appointment of a trustee or receiver for Licensee's property or business, or any assignment, reorganization or arrangement by Licensee for the benefit of its creditors.

3.4 Upon termination of this Agreement, all licenses, and any other rights and services provided by EasyPost as set forth in this Agreement, shall cease immediately.

4. OWNERSHIP

4.1 EasyPost reserves all rights not expressly granted to Licensee in this Agreement. EasyPost retains all title, interest and ownership of all intellectual property rights in and to the Licensed Data, and any accompanying documentation, including, but not limited to, all copyright, patent, trademark, trade secret, and rights and interests of every kind or nature in and to all works based upon, incorporated in, derived from, incorporating or relating to the Licensed Data and documentation or from which the Licensed Data are derived, as well as the right to exploit any of the foregoing in all media and by any manner and means now known or hereafter devised.

4.2 Any and all trademarks, trade names, and logos used in the Licensed Data are and shall remain the exclusive property of EasyPost and its licensors. This Agreement gives Licensee no right to use any such trademarks or trade names or logos without the express written permission of EasyPost. Licensee agrees that all uses of any trademarks, trade names or logos contained within the Licensed Data shall inure to the benefit of EasyPost. Licensee may not remove any proprietary notices or labels from the Licensed Data.

5. WARRANTY

5.1 EasyPost represents and warrants that it has the legal capacity to enter into this Agreement, the Licensed Data does not violate any law, regulation or ordinance, and does not infringe the rights of any third party, including without limitation, any right of privacy, publicity, copyright, trademark, patent or other intellectual property rights.

5.2 LICENSEE EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THE SERVICES IS AT LICENSEE'S SOLE RISK. EXCEPT AS PROVIDED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED DATA IS PROVIDED "AS IS," WITH ANY AND ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND INCLUDING COMPLETENESS, AUTHENTICITY, USEFULNESS, TIMELINESS, RELIABILITY, APPROPRIATENESS OR SEQUENCING OF THE DATA. EASYPOST AND ITS LICENSORS HEREBY DISCLAIM ALL OTHER WARRANTIES, REPRESENTATIONS, INDEMNITIES AND CONDITIONS WITH RESPECT TO THE SERVICES, EITHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. EASYPOST DOES NOT WARRANT THAT THE SERVICES, ARE ERROR-FREE OR WILL BE UNINTERRUPTED, FREE FROM SPYWARE, MALWARE, ADWARE, VIRUSES, WORMS OR OTHER MALICIOUS CODE, OR WILL FUNCTION TO MEET LICENSEE'S REQUIREMENTS.

6. LIMITATION OF LIABILITY

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR PERSONAL INJURY OR TANGIBLE PROPERTY DAMAGE, OR ANY INCIDENTAL, SPECIAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF PRIVACY, DENIALS OF SERVICE (INCLUDING COMPUTER CRASHES), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO LICENSEE'S USE OR INABILITY TO USE THE SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE), EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EITHER PARTY'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE AMOUNTS PAID OR PAYABLE TO EASYPOST DURING THE TWELVE MONTH PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

7. CONFIDENTIALITY

7.1 The parties acknowledge that by reason of their relationship under this Agreement, they may have access to and acquire material, data, systems and other information concerning the operation, software pricing, business, projections, market goals, financial affairs, products, services, and intellectual property rights of the other party that may not be accessible or known to the general public, including, but not limited to, the terms of this Agreement, and any information which concerns technical details of operation of the Software and Services, (collectively, "Confidential Information") of the other party.

7.2 Each party receiving Confidential Information (the "Receiving Party") agrees to maintain all such Confidential Information received from the other party (the "Disclosing Party"), both orally and in writing, in confidence and agrees not to disclose or otherwise make available such Confidential Information to any third party without the prior written consent of the Disclosing Party. The Receiving Party further agrees to use the Confidential Information only for the purpose of performing under this Agreement. Licensee agrees to treat any source code and the object code of the Software as Confidential Information.

7.3 Notwithstanding the foregoing, the obligations set forth herein shall not apply to Confidential Information which: is or becomes a matter of public knowledge through no fault of or action by the Receiving Party; was lawfully in the Receiving Party's possession prior to disclosure by the Disclosing Party; subsequent to disclosure, is rightfully obtained by the Receiving Party from a third party who is lawfully in possession of such Confidential Information without restriction; is independently developed by the Receiving Party without resort to the Confidential Information; or is required by law or judicial order, provided that the Receiving Party shall give the Disclosing Party prompt written notice of such required disclosure, to the extent permitted by such law or order, in order to afford the Disclosing Party an opportunity to seek a protective order or other legal remedy to prevent the disclosure, and shall reasonably cooperate with the Disclosing Party's efforts to secure such a protective order or other legal remedy to prevent the disclosure.

7.4 Each party acknowledges that a breach by the other party of any confidentiality or ownership provision of this Agreement may cause the non-breaching party irreparable damage, for which the award of damages would not be adequate compensation. Consequently, the non-breaching party may seek entry of an injunction enjoining any breach or threatened breach of those provisions, in addition to any other relief to which the non-breaching party may be entitled at law or in equity.

8. MISCELLANEOUS PROVISIONS

8.1 This Agreement shall be governed by the laws of the state of California, without regard to its principles of conflicts of laws and the parties hereto expressly consent to the exclusive jurisdiction of the state and federal courts in the City and County of San Francisco, California. The substantially prevailing party in any action to enforce this Agreement will be entitled to recover its attorney's fees and costs in connection with such action.

8.2 Neither party shall be liable or deemed to be in material breach for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, or any causes beyond the reasonable control of such party.

8.3 If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, the remainder of this Agreement shall continue in full force and effect.

8.4 Licensee shall not assign, or otherwise transfer its rights or obligations under this Agreement without the prior, express, written approval of EasyPost. Any attempted assignment in derogation hereof shall be null and void.

8.5 This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, whether written or oral and any pre-printed or standard terms of any purchase order, confirmation, or similar form, even if signed by the parties after the effectiveness hereof, shall have no force or effect. This Agreement shall not be modified except by a written agreement signed by an authorized representative of the party against whom such modification is sought to be enforced. Failure by either party to enforce any provision of this Agreement shall not be deemed a waiver of future enforcement of that provision.

8.6 This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same Agreement.

8.7 Unless otherwise expressly provided, no provisions of this Agreement are intended or shall be construed to confer upon or give to any person or entity other than EasyPost and Licensee any rights, remedies or other benefits, under or by reason of this Agreement.

8.8 Remedies Cumulative. Each Party shall have all of the rights and remedies provided by law in addition to the rights and remedies set forth in this Agreement and in any other agreement or writing between the parties. All rights and remedies are cumulative and may be exercised from time to time. Pursuit of one right or remedy shall not constitute an exclusive election or otherwise preclude or limit its pursuit of any other or additional right or remedy.

8.9 Any notice required to be given by either party to the other shall be deemed given if in writing and actually delivered or deposited in the United States mail in registered or certified form with return receipt requested, postage paid, addressed to the notified party at the address set forth in this Agreement. Each party agrees to provide the other notice of any change of address.

Terms of Service - UPS Digital Access Program

Customer may not enroll in the UPS DAP program if they have an existing UPS account

UPS will create a single shipper number for each EasyPost (ie Licensee) Product (each, a "Licensee Shipper Number"). Licensee assumes responsibility at its cost and expense of enrolling, servicing, and billing UPS Digital Access Program Subscribers. UPS Digital Access Program Subscriber eligibility to participate in the UPS Digital Access Program is solely within the discretion of UPS. Only End Users that do not have an existing UPS account (or individual shipper number) at the time of enrolling in the UPS Digital Access Program via the Licensee Product will be eligible to be UPS Digital Access Program Subscribers assigned to the Licensee Shipper Number(s).

EasyPost whitelabeled partners may not enroll their users in the UPS DAP program; EasyPost Platform Partners must first sign agreement with UPS DAP program prior to shipping

Without the prior written approval of UPS in each instance, EasyPost will not enable or permit any third party (including but not limited to a distributor, provider, channel partner, or similar, or an End User acting other than for Internal Purposes), to act as an intermediary between the Licensee Product and the shipper utilizing UPS Services to enroll or extend enrollment in the UPS Digital Access Program to such third party’s downstream end users.

End User may not mark-up the UPS DAP program rates to resell to secondhand users

UPS will provide to each UPS Digital Access Program Subscriber, and to Licensee with respect to the Licensee Shipper Number (as defined below), the services rates as set forth in Exhibit A attached hereto (the "UPS Digital Access Program Rates"). The UPS Digital Access Program Rates applicable to UPS Digital Access Program Subscribers (whether applicable to individual UPS accounts of UPS Digital Access Program Subscribers or the Shipper Number) may be updated by UPS at any time from time to time upon written notice. Licensee will pass through the rates outlined in Exhibit A herein to UPS Digital Access Program Subscribers in full without any markup by Licensee. Licensee will present to UPS Digital Access Program Subscribers the UPS Digital Access Program Rates in their entirety as returned from inquiries submitted to the UPS systems without alteration.

Privacy Policy & Terms

Privacy Policy

Applicability of this Privacy Policy

Applicable Law

Types and Categories of Collected Data

How We Use and Process Collected Data

How We Share and Disclose Information

Onward Transfer

Age Limitations

Place of Processing

Data Retention Time

Data Security

Responsible Disclosure Policy

The Rights of End Users

Recourse, Enforcement and Dispute Resolution

Changes

Data Protection Officer

Contact Information

Terms of Service - API

Refunds

USPS Postage

1. DEFINITIONS. The following terms, when used in this Agreement will have the following meanings:

2. SERVICES; GRANT OF RIGHTS.

3. RESTRICTIONS; RESPONSIBILITIES.

4. IP RIGHTS; CONFIDENTIALITY.

5. PAYMENT OF FEES.

6. TERM; TERMINATION.

7. WARRANTY AND SERVICE LEVEL DISCLAIMER.

8. LIMITATION OF LIABILITY.

9. GOVERNING LAW; DISPUTES.

10. GENERAL.

Shipping Insurance

Conditions

Terms of Service - Developer Plan

Refunds

Cancellation

USPS Postage

1. DEFINITIONS. The following terms, when used in this Agreement will have the following meanings:

2. SERVICES; GRANT OF RIGHTS.

3. RESTRICTIONS; RESPONSIBILITIES.

4. IP RIGHTS; CONFIDENTIALITY.

5. PAYMENT OF FEES.

6. TERM; TERMINATION.

7. WARRANTY AND SERVICE LEVEL DISCLAIMER.

8. LIMITATION OF LIABILITY.

9. GOVERNING LAW; DISPUTES.

10. GENERAL.

Data Licensing

1. DATA LICENSE AND USE RESTRICTION DATA

2. FEES

3. TERM

4. OWNERSHIP

5. WARRANTY

6. LIMITATION OF LIABILITY

7. CONFIDENTIALITY

8. MISCELLANEOUS PROVISIONS

Terms of Service - UPS Digital Access Program

Customer may not enroll in the UPS DAP program if they have an existing UPS account

EasyPost whitelabeled partners may not enroll their users in the UPS DAP program; EasyPost Platform Partners must first sign agreement with UPS DAP program prior to shipping

End User may not mark-up the UPS DAP program rates to resell to secondhand users