Blacktop Unlimited Inc

Perhaps it is just contractors now a days but it seems like every company I contact has the same deal, be it driveway paving, sealcoating, landscaping whatever, weird events happen, hard to contact, etc. I contacted this company early march to inquire about their service for sealcoating my 8 month old driveway. I got an estimate march 3 2022 for $285 which I accepted. I was scheduled for April 27. I inquired how exactly the process goes in terms of prepping the driveway and was told “they will blow it off before” and being a **** I decided to look up some youtube videos of sealcoating and prepwork always includes weedwhacking, brushing, blowing and sometimes even power washing, but as I said my driveway os less than a year old so not much prep work was required but I still took my time to blow it off myself and hose all of the bird droppings, micro dust or dirt that was caked on, etc. My scheduled day arrives and I get a notification text to keep sprinklers off, move cars etc, which I do. About 1 PM that day I get a text “unfortunately we ran out of sealer so we will need to reschedule”. dumbfounded I call them to ask and the receptionist seems perplexed by me questioning this. Like… you are a sealcoat company, how do you run out of sealer? It is 1 pm on a wednesday, go buy more. I was about to cancel then (read my first few lines about how every contractor I have contacted has some weird event). Maybe they use some big truck with sealer like they do on youtube videos where they siphon the sealer to the driveway with big hoses and they can’t get more than they need for the day from a plant or something because it will harden inside the truck tank (again no idea about seal coating except youtube videos) But alas I read the reviews of several companies and this was the highest rated so I figured I’d still go through with it. I was rescheduled a week later, which again I questioned but was told they only do certain areas on certain days so I needed to wait for the next time they were in the area. Fine. The problem with scheduling a week later though, is that mother nature has a week to plan, aka rain. But guess who cleaned off their driveway again? Rain happened May 4 so I was rescheduled again to May 5, at least it wasn’t another week. So the guy shows up, unmarked suburbon, white t shirt, dirty jeans and sneakers. No markings of any company, this is a business right? He unloads 6 buckets of unmarked sealer (why couldn’t you get more of this a week ago? You don’t even have a fancy truck). He is there for less than 40 minutes, including using a residential grade backpack blower to “clean” the driveway. 95% of the driveway looks fine but pretty much every edge up to my block boarders is barely or not touched at all. There are distinct lines you can see, some up to 12 inches long and 2 inches wide where it looks totally different, driveway vs sealer and it is all around the property. I reached out with pictures and was told “ They guys use a long brush with metal edges, so it doesn't always get to the borders as the guys try to be neat that is taking a chance of getting the borders dirty.” To this I sent more pictures but I do not feel like arguing semantics with someone so I thanked them and paid. I decided I would just leave a review to at least make myself feel better about this situation. As I said i watched lots of videos of sealcoating, I oddly find them satisfying and in every video the person is using the exact same brush as this company uses and gets every edge, even on open edges and especially ones that are against a block (which was my main issue). If your daily hired subcontractor guy can’t do edges with the big brush, I’m sure they have smaller brushes for edging? Again I have no clue but it would seem logical to me. I look at it as painting a house, you would cut in and then do the bulk of it with a roller or sprayer. Anyway, 95% of the driveway looks fine but with the untouched parts being literally at the front of my driveway and my front door I have to take off stars.

Driveway looks okay but they left all their garbage for me to dispose of. I called them to inform that the workers left a ton of dirt in my trash can too heavy for me to move in addition to garbage in my recycle bin. they said they would send someone to cleanup the mess but never did. Shame on you Blacktop Unlimited.

Horrible After canceling twice. And not calling we called to confirm! They finally showed up. Thank goodness I was home, which the two bumpkins that came were not aware of. I watched on camera as they Try to power wash the entire house from the ground. They were also to clean the fences and gates of which they did not do. They just sprayed sprayed water on it didn’t get the stains off it and spent very little time on it. The final straw was they were hired to power wash the paint off our chimney after approximately 5 to 10 minutes they stopped rolled up their equipment and then knocked on the door realizing that somebody was home and said that that’s the best they could do and that now we had to get a sandblaster. When the estimate was given we were assured that it could be done with no problem.. There were no ladders used so it was impossible for them to get the upper part of the chimney even somewhat clean. they blew chips and dirt all over the place did nothing to clean up and left. Every gate we had was left open with no protection if God for bid any children were to go in our backyard where we have a pond so they opened up the gates and never close it behind them they moved the barbecue and left it where it was when they power washed the siding and they moved our ladder which was next to the garage into the backyard in a plant bed and left it there. You can’t get in touch with anybody you can only leave voicemails and the owner of the company this guy Anthony never gets back to you. So I highly recommend that you use any other company but blacktop unlimited for power washing blacktop anything they are the worst.

They arrived when expected. Did the work as stated. First application had marks in it. They redid it promptly to our satisfaction. Within two weeks the driveway had ugly mark areas. Called and Anthony came by and said he didn't know what was wrong, and said he had several people with the same problem. He said he would investigate the problem and get back to us. That was in the fall of 2017. Our driveway looks awful. My husband called today and explained the situation to the girl on the phone. She checked and said the problem is caused by car wash soap. It doesn't rinse away. What? Even if that's true the customer should be told not to wash their car on the driveway. Not a word was said about this problem. Makes no sense to us. We've been in this house for 46 years and this has never happened before on any surface we've had, concrete or asphalt. So we are stuck with an ugly driveway, and no help from this company.

Well They were honest and reliable

DONT WASTE YOUR TIME with this company. Because this is exactly what they will do to you - WASTE YOUR TIME. I have worked in construction business and I am also currently in a field that highlights customer service and the people that work for this company have ABSOLUTELY NO Customer Service AT ALL! First I called and left message that I wanted a quote and proposal, waited I don’t know how long. I then receive an email out of nowhere with a proposal. Im like how did this happen? I then realize they came to my house without notifying me and when I wasn’t home to do the proposal. Who does that? Of course the proposal was missing several items that I know needed to be discussed and will affect the job and cost. So I call office again and explain to the girl what happen and would like to meet someone to discuss the job/proposal. For beginners I had 4 big trees there that were cut and also had stumps grinded out already but figured there still has to be some soft material in there that would need to be addressed. (Not on proposal) I also knew that there are drainage issues with how my driveway is (anybody that looked at this driveway could tell) and would most likely need a drain put in. (Not on proposal). That's just 2 major items there were a few more. The girl (I think her name was Rachel..Never said her name…as I stated no customer service) says I will let the (Jose) know and he will call you. Well of course no call for days. I call again a few days later because I will be going on vacation and I didn’t want to miss his call while I am away (not that I received one anyway) and the girl asks when I will be back so he can call me the day I return. I return from my vacation on a Tuesday, the day I told her and of course no call. I wait until the next day because I am anxious to get driveway done and the girl says, yes you are on his list to be called. I take her word (again) and wait a few more days and of course nothing, no call AGAIN. Now I call again because I am still off work and this a great time for someone to come by me so I will be home from work (which I also mentioned to the girl in one of my previous calls) The girl says you haven't heard from him yet? And I say no. She puts me on hold and comes back and says I just called him and left a message and she also gave me his direct #. I wait a little while and of course NO CALL. I decide to call him and of course no answer and I leave a message. Amazingly enough he calls me back a while later. This was like a Friday or something and he says I can come tonight or tomorrow. I am just happy to get some kind of appointment and I say okay (lucky enough I was going to be home all weekend). I wait again and of course he doesn’t show up the Friday evening and no call and then finally calls me next day Saturday and gives me a time he will be there. So he finally comes and I start to explain to him the items I know about and show him the original proposal. Now get this, he wasn't even the one that did the original proposal and when I showed it to him he said he didn’t care about that proposal. I was like okay. So now more time wasted and we have to re-measure everything, redo the entire proposal and pricing and on top of that go over all the items I know needed to be addressed. So finally we are done and he says he will write up the proposal and send to me. I get an email a couple days later and start to read it and then I get another email from him a little while later with a 3rd proposal. I now have 3 proposals and of course the last one is the most expensive that went up over $2000 from first. So I go over the latest proposal and seemed okay and made sense. So I call office to discuss and see if we can just work out a little better deal with some cash (like any deal people get they call to discuss). The girl almost had a heart attack and became extremely rude with me, Saying I don’t think they will do that, the price is the price..etc. I said okay I understand I would just like to discuss with someone and see what we can do and would like to get this job scheduled either way. She says you dealt with Rachel in your past calls and I will give her a message to call you back. I said okay, thank you. And you can probably guess what happeneds next right??? - NO CALL BACK AGAIN. I assume they are busy and I wait patiently. Because no matter what, I would think the right thing here would be to at least get a call back, even if saying they can’t do anything with the pricing or change the proposal. Which would have been fine with me because I am so far into this with them and time invested, that I don’t want to start all over with another contractor. A few more days go by and still NO CALL NOTHING. At this point I am a little ****** and also anxious to get my driveway done. These all should have been red flags (hence is why I am posting this lengthy review to help others save their time) I even had other contractors waiting but I was sticking with these guys because I got their name from a friend who owns a contracting company. So I decide to call again and no answer at the office, so I leave a message stating who I am, my address, why I am calling and stating Rachels name and also my previous conversation with I guess another office girl. And you know what next right??? NO CALLS AT ALL AGAIN!!! Now I am just beyond frustrated and I don’t care how busy or whatever, I at least deserve a call back right??? Once again I decide to call one more time (don’t even ask me why) and again no answer and I decide to leave one last message. Still nothing!!! I decided to check my email to look over the 3 proposals again and decide which one I will go with in case, by some miracle I get a call back. I say hey wait, let me try writing them a quick email to see if I get a reply and wouldn’t you know it I got a reply in no time at all with exactly this "Last we spoke you wanted a better price, the price is the price can't go any lower. Call office btwn 9am and 5pm when we are open,. If no one answers leave a message". No hello, no introduction, no please, no thank you, no apologies NOTHING. Stupid me still decides to reply, I guess so happy that someone actually acknowledged me and hoping to now get somewhere to get my driveway done. I reply saying “Yes, there are also 3 proposals that were sent and I would just like to discuss which proposal I would like to go with. I also said I just called a few minutes ago and left a full detailed message, do you need me to call again? And you know what next right?? NO REPLY to email, no call back NOTHING!!. THE END of communication (because I gave up on them at this point) Moral of the story unless you want to waste your time and deal with rude, unprofessional people, don’t bother starting or calling this company. I hope this review will help someone not make the same mistake I made with trying to give this company business and my money and time. My driveway is now done and completed beautifully by another contractor. Done within 10 days from first call. Now that’s customer service and good business. They can reply to this with whatever they want to say, but these are the facts and I have no reason to make this stuff up at all. My time is more valuable then to waste with a company like this and to waste writing all this review for no reason.

Very good. They make the whole process very convenient.

It needs to be separated into 2 parts: WORK CREW and OFFICE The WORK CREW was punctual, approachable, and answered all my questions. The job was completed within 2-3 hours. The company appears well capitalized as 2-3 trucks with equipment were on scene. The roller, however, left scuff marks and minor damage on the concrete sidewalk approaching the driveway. The use of a wood plank to lay over the sidewalk probably would have mitigated any damage and should be considered by the company for future jobs. The OFFICE was contacted through Angie's list. After 7-10 days, I was contacted by Angies list with the name of a different provider since the company had not yet responded to my initial inquiry. Within a week after that, I was Emailed a proposal that inferred an onsite estimate (approx $3.50 sq ft). With that, I was left telephone messages nearly daily. After I verbally agreed to the job, I was told I would be contacted to schedule the job. However, the next contact was by IM telling me WHEN they were going to do the job. This was with only a few days notice, which necessitated on the fly work vacation day changes - which adversely affected others - and a visit to Village Hall on the morning of the job to obtain waivers for street parking. A better level of client/contractor coordination should have been considered by the company. However, that being said, it is into the 2nd week of completion, I have driven on the driveway ( parking in the garage) and next week i am told I will be able to park on the driveway. The job looks to be done well. Without the unusual methods for booking / contacting by the office, a higher grade would have been achieved.

Jose and his crew were good, i thought i got a great deal and he was very responsive and helpful with the selection of the pavers and in answering all my questions. My one complaint is that Jose was not present the majority of the time as the work was being done, specially with the pavers. They did an ok Job on the pavers; however, anytime i pay anyone i expect close to perfection. Some of his crew was not as professional as he is and i felt they may have taken shortcuts

They did a phenomenal job. We are very happy. Alex runs the crew and he was punctual, easy to work with and paid close attention to every little detail. They were able to complete everything in one day. Highly recommend.

The job was done meticulously. The worker was extremely courteous and respected the property.The sand placed after the powerwashing was an amazing job.. I have had this done by other companies,but this was truly the best.

ALL WENT WELL. CAME WHEN THEY SAID THEY WOULD AND DID WHAT THEY ADVERTISED AND IT WAS DONE IN 1 HOUR. AND IT LOOKS GOOD. THE WORKER GAVE ME THE BILL AND SAID MAIL A CHECK TO THE ADDRESS AND THAT WAS IT. NO MUSS. NO FUSS. VERY GOOD SERVICE. AND THE PRICE WAS RIGHT. I RECOMMEND THIS COMPANY. JC. LEVITTOWN

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We used blacktop unlimited last year for our driveway. The price was great and everything went fine until the day of service. The day of service, an employee showed up, completed half the driveway, and then left and never returned. When we called the company, they didn't really seem to know the employee or how to get in touch with him to find out why he left without completing the project. After this, it was difficult to get in touch with anyone at Blacktop Unlimited so we could have the project completed. They finally sent someone almost 2 weeks later. At this point, we still weren't upset because we understand that things happen. However, we never received a bill because the employee that disappeared should have put in the mailbox. A few weeks later, they called us and we mailed them a check. Several months later, they started calling and texting saying they never received a check. I don't know why they waited so long to tell us that they never received it, but they seem to be much easier to reach then they were when our project was not completed. I will mail them a new check, but I cannot recommend them. If Blacktop Unlimited cared about their customers, they would have sent someone much quicker to complete the job when their employee left it incomplete.

unknown

Carlos and his crew did a great job. The office staff was likewise courteous and professional. This company takes a video of the area to be worked on before giving a quote. Found this to be very helpful - when we called the office before the job with specific questions, the personnel at Blacktop Unlimited were able to pull up the video and address our inquiries. A friend recommended this company to me and I am happy to pass on that recommendation.

The original date for my treatment was for the end of May but because of rain they had to reschedule. To my surprise in order to catchup on the jobs that were postponed that were working on a Sunday. You do not have to be home for the work to be done. They are one of the few contractors that use non latex sealer which i find lasts longer. I had the thicker slurry coat done this year since my driveway took a beating this past winter. otherwise the normal coating is only $60. Well worth it so not to get covered in tar. If by chance they get some product where it does not belong they are prompt at coming to remove the stain.

Anthony did the sealcoating on my driveway. He provided an excellent price, far better then anyone else I called. He was extremely neat and very polite. I had occassion to speak with his staff and they too were very polite and professional. Please do not hesitate to call them. They showed up on time, provided excellent customer service and the quality of his work was was good. What more could you ask for he even had a great price.