Lid switch needed to be replaced on washer, and Ben's assistant came to fix the Maytag washer. Though there were a few "hiccups" in terms of getting the washer to work properly over about a one-week period, which required a few visits, I would still highly recommend Ben's company overall. Ben himself is extremely professional, kind, and courteous. And what impressed me the most is that when things weren't necessarily working with his assistant's work/service (these were all very minor "issues" on a rather old washing machine), Ben himself took full ownership, came out to my home himself, and fixed all the remaining issues without charging any extra money or making a big stink about anything. Now that is what I call a professional company! Start to finish is extremely important. I've used other companies before, and when and if you are not completely, 100% satisfied with the service, the other companies will try to point the finger back at you. What really impressed me the most is that Ben and his Superior Appliance Service company takes full ownership of the work that they do. Comparatively speaking, it's hard to find companies like this, which is why I am giving them an "excellent" rating. One recommendation for future customers - if his schedule permits, try to be sure to actually have Ben, himself, come and do the service (if he can, of course). It's something completely different and an entirely different level of customer service when the owner of the company is providing the service.