Everything was a breeze. Nicole came out for an estimate, and was friendly and knowledgeable. Very laid back sales technique, and didn't try to upsell anything. I was reminded that there could be hidden damage and any estimate could be revised once work began. An estimate was not given immediately, but was e-mailed shortly after close of business. While, I'm used to businesses giving estimates immediately, a well thought out estimate was certainly appreciated. Nicole said the work could be done in a day, but I'd arranged to give a few days, even though it meant waiting a few weeks for the work to be done. There was no pressure to get the work done immediately, and they were fine with my time-table. Richard came out, and looked everything over again. He was quick, punctual, knowledgeable, fastidiously clean, and free with any advice. During the work some trouble spots reared their head, and he gave me all the options, with his advice. Some of the work was less extensive than originally thought, and they quickly revised the estimate downward. He did come out the next day briefly to finish up the kitchen and re-caulk the shower. I'm glad I didn't make him feel rushed, and let him take his time and do a good job. Any company that doesn't leap immediately to the option that costs more is refreshing. He also gave advice on how to keep my grout lasting for awhile (I apparently take out my stress and aggression on the grout when I clean the shower). Grout Genie is low pressure, very knowledgeable, and high quality. They are more expensive than their competitors, but well worth it, because you get what you pay for for something like this. I will use them again!