Free, easy returns on millions of items at over 18000 drop-off locations

Learn more about Amazon Free Returns

1. Start your return on the Your Orders page and select the item(s) you want to return.
2. Select the return reason and best return option for you. Every return eligible item has a FREE Return option.
3. Ship it, Drop it off, or have it Picked up – whatever is most convenient for you.

Get product support


We offer solutions to help you fix what’s wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Learn more about product support.

Talk to our team of technical problem solvers

They can help you with troubleshooting or setting up your new devices.

Replace missing or broken parts for free

We can send you replacement parts for large purchases, like furniture and appliances.

Get answers straight from the manufacturer

Find easy access to user guides, manuals, and customer service contact links.

Returns support


Return, replace, or exchange items

Start a return by going to Your Orders.

Return Items

Manage recent returns

Print return labels and check the status of your recent returns.

Return a gift

Start a gift return by using your order number (e.g. 123-1234567-1234567) on the Gift Returns page.

Frequently Asked Questions


What can I return?

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st. Learn more about Return Policy

What items are eligible for a FREE returns option?

Amazon.com offers free returns on most items delivered to an address in the 50 United States. Look for “Free returns” next to the price to confirm that the item qualifies for free returns. Learn more about Free Returns

How does FREE Returns work?

All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.

How does label-free, box free returns work?

Don’t worry about printing a label or packing up your item. Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done.

When will I get my refund?

Most refunds are fully refunded in 3-5 days after we receive and process your return. Learn more about Refunds

Does Amazon offer replacements and exchanges?

Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart. Learn more about Exchanges