ExteriorMedics did an excellent job. The first contact was when one of their consultants, Tom Green, came out, inspected the roof, took pictures and made minor repairs. After a thorough explanation of each picture and the general condition of the roof, I asked for an estimate to correct the problems rather than replace roof at this time. There was no pressure at all to completely replace the roof. The estimate was made and explained on the spot and we agreed to have the work done. They scheduled at a time convenient to us. They sent a crew to do the work. They were friendly and efficient and finished the job in much less time than expected. I asked the consultant to come back out and review the pictures that the crew had taken after they completed the work with my wife and me. I also asked the consultant to visually inspect the roof, chimney, etc., to be sure there the job was completed appropriately and there were no other 'emergency' repairs needed. I then asked a number of questions about other problems/conditions we had concerning some rotted wood in the front and rotted wood surrounding the sliding glass door to the deck and side windows as well as rotted wood around the french doors, also to the deck. I'm now waiting for an estimate to replace the doors and windows and replace rotted wood.