Real Plumbers

Real Plumber was prompt, professional and got the job done efficiently. Kevin responded to the call and he was task oriented and worked efficiently. We frequently use RP for our plumbing needs and are pleased with their service. I do NOT like that RP charges a stand alone $89 "plumbing service call" fee that does NOT go toward the costs of the work performed. This fee is NOT customer friendly.

Still in progress. They are very punctual and work is progressing rather rapidly. This is the current job by Real Plumbers. We had had them for everything from replacing a kitchen faucet to installing a new furnace to installing a bathroom and powder room. I would recommend them highly.

Real Plumbers delivers quality customer service with a small town feel. We are long time customers. They are professional, courteous, and punctual. We both work outside our home and RP coordinates with us so that we are at home when they arrive. The technicians efficiently diagnose the problem, explain what is needed, and get the job done right the first time. Prices are competitive.

The Plumber replaced the leaking faucet with a brand new one and installed new brass connectors to the water supply line. After he left, we noticed that the connector to the drain pipe started leaking. He came back the next day to fix the problem. We were very satisfied with the job. Thanks to Tony and Real Plumber.

Not well. Two people came and looked at the space and immediately said it would cost $500 to install. Seeing my incredulous look, they said it could be done for $450. I said that I'd like them to measure the space to give us an idea about what would fit. Surprisingly they did not have a measuring tape and said they could go back to their truck to get it. Then they wanted us to make the payment for the visit which I was told would be charge when I made the appointment for the visit. They got the payment and were leaving when I reminded them that they could measure the space. So one of them came back with the tape and measured the distance from the floor to the top of the door and said it was 80" and he measured again to say that it was 78". By this point I had enough of their incompetence, and insincere and lackadaisical attitude and bid him goodbye. The next day I called the business to express my disappointment with the work provided. The person there said he could send someone to come back to do the measurements. Of course, I didn't want that and did say they could think about refunding the $89 payment for the 10 minutes or so they spent with us. He said that the work was performed and so could not be refunded. Refund or not, the company, in my view, failed in terms of professionalism and competence.

We requested a service call via RPs website. On Sunday. On Monday morning I received a call from Corey. He was professional, introduced himself & scheduled the service call with my husband. The arrival time was adjusted for my husband's availability & scheduled at 3 pm. The technician Kevin arrived on time and communicated his ETA to my husband. He was pleasant & professional and went right to work, diagnosed the problems and made the repairs & added coolant. The charge for the work was within the range that we expected. We are regular customers of RPs and they have always stood behind their work. The

Not well. Every light was left on throughout the house. The technician took off every existing smoke detector for some unknown reason, then plugged in a new one on an outlet. The new detector had no battery. I called Real Plumber after two days of beeping/chirping. Offered to come out and fix it and put other detectors on again, but not worth the time to stay home to meet them. Responsive and tried to be helpful, but situation was unnecessary to start with.

The yearly check of my ac took all of about 13 minutes. I had to cancel appointment I had made because they could not keep a appointment in a two hour window. All it would have taken is a call but at 11 I had no confidence when the tech would actually show up.

As I recall, they did a good job. I think they were good.

They were on time, courteous, and did excellent work and we have not had a problem since.

I thought the cost was expensive, which is is why I'm considering maybe not using them. They were very good and know their job, but I had a dishwasher put in and it was, I though, expensive. There was a leak and there was some water damage to one of the cabinets and he had to take the cabinet out. It wasn't just a simple installation of a dishwasher. I just had one put in a condo we own and it was $139. Before I would use them again I would get a quote first. I don't like to give people bad grades, but that just seemed so expensive to me. I haven't researched it yet.

He was here two minutes and said all I had to do was flush the toilet. They charged me $90, I called management and complained. I think that service call shouldn't have been that much, they aren't even a mile away from my home. He apologized and said I am sorry but that's our standard price. I used a company one time for a sub pump issue, turned out I only needed a battery and they didn't charge me!

They did exactly what was needed. They came on time.

Very well. The technician was professional and courteous. He showed me how to check and clean the drain myself in the future. I have not had any backup problems with the drain since. I have employed Real Plumbers' services for over 15 years for several plumbing problems, and I have found the technicians reliable, knowledgeable, and courteous whenever they came to my home. They are a local company that stands behind their work.

Great! They are always professional. I have been using them for years.

Performed/completed satisfactorily.

I had this company clean three drains a month ago. I'm still having problems with one drain. Contacted the company and the gentleman I spoke to was incredibly rude saying, "I don't know what you put in the drain but that service in not under a warranty." I never asked was it under a warranty nor was I asking for anything to be given to me for free. I only wanted them to come back out to fix it. I scheduled an appointment against my better judgement for the next day. I was given a 10-2 window. Close to 2:00 I called and the same gentleman gets on the phone and in an extremely defensive tone starts telling me it wil be at least 400.00 if he has to do anything again. I just declined. Why he didn't tell me he was going to charge this outrageous amount I wouldn't have agreed for him to come back. What a horrible way to treat a customer. There are hundreds of other plumbing companies out there and next time I will make sure I contact someone else.

Very responsive. Got a call back the same day I asked for an appointment (even though a saturday) and scheduled it for the following monday (yay!). And arrived promptly on monday, so, so far, great! But after that even though the person seemed pleasant, patient, and smiling, I could not shake the feeling that I was being conned a bit. First, he did not do all the steps that were involved in that promotional deal (they were listed on my coupon). He did some of the missed steps as I reminded him, but left out others (like inspecting the exterior water pipes and hosebibs) which I didn't think of reminding him about. He also kept saying he wouldn't repair anything because if it broke, he wouldn't be responsible...so he installed a "new" faucet and valve, which are the only ones I agreed to. However, when it came to the bath faucet drip, he did attempt to fix it and promptly broke it and said he needed to install a new part. This is when I got suspicious because he first quoted $1500-$1800. I told him I could probably get a whole new bathtub/shower installed for a little more than that (thanks to internet info). So he called in. Somehow, it got reduced to about $890 or so. Hmmm, that's a big reduction--are they doing me a favor or playing a game? He also said they would need to do it that day otherwise I would need to pay for another "visit" on top. It would cost that much because it would require him to call another person to help him and the work would take 4-6 hours... I'm glad I said no (and that I would treat this as my first estimate) and called another company. Well, not only was the whole shower installed (including a new shower-head rather than just that one part) but it was installed by just one person and in less than 3 hours for $550...So either my suspicions were correct and I was being conned or these people didn't really know what they were doing. Either way, I would not hire them again.

Service provider was quick, efficient, and professional. Beyond the water heater flush he also went through the house and inspected our plumbing, gave us tips on things to watch out for maintenance wise and even checked our water pressure, which we felt was a little low.

Excellent. Took two trips for the caulking, but no extra charge.

He never showed up. I was told I was 1st on the list. But 20 min after arrival windo he never called or showed.

The plumber was really nice! He was kind and had a pleasant disposition. He was competent and did good work, although the charges were a little expensive.

first, they told me if the tub was cracked or broken in the process of them repairing the leak, we would be responsible for replacing. That alone was a joke! Then they tore out the bathroom walls to repair the leak and said they don't repair or replace the wall they just tore out. The toilet they installed has a very foul odor every since it was installed. The cost to repair their mess was @$2000!!!!

Good job of replacing the unit and cleaning up afterwards.

On September 19, 2016 a plumber from Real plumber came to my house to repair a leak and to look at 3 toilets (units). There was a leak on the 2nd fl bathroom. The plumber said, “he could tear up the ceiling or put a ring around the unit.” I agreed to the ring as opposed to tearing up the floor. After placing the ring, I informed the plumber that my unit was not flushing properly. He sneaked the unit. Then he said, “that I needed a new unit” after he charged me 358.00 for placing a ring around the unit and $59 for coming to my house. I never received a receipt for the work that was done. I called the company on September 27 because my unit had stop working. The gentlemen (Chris) made an appointment for me the next day, between 9-11 am. At 11:15 am no one had arrived, I called the company. I was informed that the person that worked on my unit was off that day; and that he did not have me down for an appointment. I informed the man that I was schedule for an appointment. The gentleman sent someone to my house around 1:15 pm. The plumber said, “I needed a new unit.” He wanted to charge me an additional fee for coming out $59. I refuse to pay and he left with details notes regarding the service call. I am unable to use the unit at all.