ABSOLUTELY TERRIBLE!! I GOT ED'S INFO OFF A FLYER AT MENARDS. I FIGURED HE WOULD BE RELIABLE. THEY HAVE SINCE REMOVED HIS INFO. HE CAME OVER RIGHT AWAY AND DREW UP AN ESTIMATE FOR $15,351.00. HE WANTED HALF DOWN. AGAINST MY BETTER JUDGEMENT I GAVE IT TO HIM. I AM ONE THAT BELIEVES A REPUTABLE COMPANY DOESN'T NEED MONEY DOWN AND WOULD COLLECT WHEN THE JOB IS DONE, I GAVE IT TO HIM ANYWAY. I ASKED ABOUT PERMITS AND HA SAID "AS LONG AS IT WAS UNDER 15' TALL AND HAD A WOOD FLOOR A PERMIT WASN'T NEEDED". OK WHAT DO I KNOW? A WEEK WENT BY WITHOUT A WORD. I CALLED AND CALLED ALWAYS GETTING HIS VOICEMAIL WHICH WAS USUALLY FULL. HOW DO YOU RUN A BUSINESS WITH YOUR VOICEMAIL ALWAYS FULL?? I EMAILED HIM, TEXT HIM AND FINALLY GOT AN ANSWER FROM HIM STATING HE HAS BEEN HAVING TROUBLES WITH BEING OUT OF PHONE RANGE, C'MON REALLY?? IT'S 2020 NOT 1990. IF YOUR PHONE HAS NO SERVICE IT GOES RIGHT TO VOICEMAIL, HIS DIDN'T, JUST RANG AND A FULL VOICEMAIL. FINALLY GOT SOMETHING GOING. THEY CAME AND LAID OUT 19 6X6X12' PIECES OF TREATED LUMBER AND 2 LOADS OF GRAVEL. WE DID CHANGE A COUPLE THINGS AROUND FOR THE JOB TO STRENGTHEN THE FLOOR BUT NOTHING MAJOR. AFTER THAT I HAD NOTHING BUT NO SHOWS AND NO CALLS!! EVERY TIME HE PROMISED ME HE WOULD BE THERE HE NEVER SHOWED UP AND WORST OF ALL NEVER BOTHERED TO CALL ME AND LET ME KNOW HE WASN'T COMING. THERE I WENT AGAIN CHASING HIM DOWN TRYING TO GET A HOLD OF HIM AGAIN AND LISTENING TO HIS B.S. THE LAST STRAW WAS THE DAY BEFORE MOTHERS DAY 3 WEEKS AFTER THE START AND ME LOSING MY COOL WITH ALL THE NO SHOWS AND NO CALLS. HE TELLS ME HE WILL BE THERE MOTHERS DAY WEATHER PERMITTING OR MONDAY MORNING FIRST THING IF RAINED OUT. WELL MOTHERS DAY WAS A BEAUTIFUL DAY EXCEPT FOR A SPOTTY SHOWER AROUND 1:00 P.M. SO I'LL BET YOU CAN GUESS WHAT HAPPENED. NO SHOW ON MOTHERS DAY AND NO SHOW ON MONDAY. OH YA, AND NO PHONE CALLS!!!!! THAT WAS IT FOR ME, I'M THINKING WHAT DID I GET MYSELF INTO. I AM AN ANGIE'S LIST MEMBER AND HAVE BEEN FOR MANY YEARS AND RECEIVE THEIR SUPER SERVICE AWARD EVERY YEAR. MY COMPANY, TURNER APPLIANCE, WOULD BE OUT OF BUSINESS IF I DARED TRYING TO RUN IT THIS WAY. SO THERE I GO TRYING TO CHASE HIM DOWN AGAIN AND I AM BESIDE MYSELF AT THIS POINT. LEFT HIM SOME HOT HEADED MESSAGES WHEN AGAIN I COULD NOT GET A HOLD OF HIM. I HAD MY DELIVERY TEAM PICK UP THE TIMBERS HE LAID DOWN, STACK THEM AND TOLD HIM TO COME AND GET THE WOOD AND THAT I WAS DONE WITH HIS RIDICULOUSNESS. I ASKED FOR MY MONEY BACK AND OF COURSE THAT DIDN'T HAPPEN. I AM SURE IT WAS USED FOR ANOTHER JOB. SO NOW MY LAWYER IS FILING ON MY BEHALF AND WE WILL SEE WHAT HAPPENS. HE PULLED HIS COMPANY INFORMATION UP AS WELL AS PERSONAL INFO AND !!!!!WOW!!!!! HOW DID I GET MYSELF INTO THIS! IN THE MEANTIME I HIRED ANOTHER COMPANY, "PERFORMANCE PLUS RESTORATION". WOW WHAT A DIFFERENCE. THEY DID EVERYTHING TO THE "T" THAT WAS PROMISED. I HAD PHONE CALLS EVERY STEP OF THE WAY. THEY SAID THEY WOULD START THE JOB THE FRIDAY BEFORE MEMORIAL DAY, WORK SATURDAY, SUNDAY AND FINISH MONDAY. AND THAT IS EXACTLY WHAT HAPPENED! I HAVE A BIG BEAUTIFUL BUILDING DONE EXACTLY AS PROMISED. I TOLD ED THAT WE HAD JUST PURCHASED AN OLD FARM HOUSE AND WOULD NEED TWO GARAGES AND A LARGE BARN BUILT WHEN HE WAS DONE WITH THE FIRST ONE. I'M SURE YOU CAN GUESS THAT WILL NOT HAPPEN. I AM HAVING TIM WITH PERFORMANCE PLUS DO THE WORK. IF ED WOULD HAVE COMMUNICATED WITH ME VIA PHONE CALLS TO LET ME KNOW HE WASN'T SHOWING UP IT WOULD NOT HAVE COME TO THIS. YOU HAVE TO COMMUNICATE WITH YOUR CUSTOMERS. YOU CAN'T TELL YOUR CUSTOMERS YOU ARE GOING TO SHOW UP AND THEN NOT SHOW AND NO PHONE CALLS! IF YOU HIRE THIS GUY DO NOT GIVE HIM ANY UP FRONT MONEY!! I HOPE I CAN SAVE SOMEONE FROM THE HEADACHES I GOT FROM ED. GOD BLESS!