Check the Status of Research and Records Orders

You can check the status of your reproduction order that was placed online by entering your order number online.

• Orders placed on NATF Forms 81 through 86 are generally completed in approximately 8 weeks from the time we receive them.
• Orders placed on NATF Form 85, for full pension files, generally take 12-16 weeks due to the large size of the files.
• You should receive a response to your order for publications within 3-4 weeks.

If you have not received a response to your order within the stated times, please send us an email or call us:

• [email protected]
• Customer Service Center Telephone Number:   1-866-272-6272

Please provide the following information:

• your name and postal mailing address
• the order number (preprinted on the NATF Forms 81 through 86), if applicable
• a daytime phone number, if you wish to be called