I bought a service package from Berkeys for AC and heat - wasn't thrilled with them trying to upsell repairs/replacements both times they came out, but that's another story. An object fell into the toilet and got flushed, and the toilet stopped working, so I called Berkeys. Their service guy told me I needed some plumbing work on the toilet and I approved it. When he did that, to test the line he flushed a huge amount of toilet paper without telling me. I believe I'd told him I had problems with my sewer lines backing up, and because of all of this toilet paper, sure enough the lines started backing up again. He came out but only had a snake that would handle so much, so he couldn't correct the issue. I was out another $300 to call another service to have them clear the lines, and Berkeys didn't take responsibility for their part in causing the problem. On top of that, the toilet he worked on is now somehow wobbling. I would not use them again.