Wow! BEST SERVICE EVER! Zach came out this morning and snaked out my main drain (roots from tree out front). He was on time, very professional, and extremely knowledgable about his profession. He explained exactly what he was doing, and why. He snaked it out twice, until there was no resistance, but before satisfying himself that the job was truly complete, he took the time to actually listen to the water flowing through my main drain to ensure he could hear that the line was running clear and flowing unimpeded to the drain in the street (it sounded like an elongated "kerplunk" followed by a flushing sound). What also impressed me was the fact that I initially called on a Saturday, and Zach called me back in less than 10 minutes to address my concerns. After speaking with me, he agreed that I did not need emergency service, but if I changed my mind, or the situation got worse, he would be out over the weekend if I needed him ... all I had to do was call. Finally, after finishing the job, Zach cleaned up around the drain and work area (first time that ever happened). On his way out, I asked Zach to leave me his card as I will only be using Cardinal from now on!