Apple Trade In

It’s our trade-in and recycling program that’s good for you and the planet. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.

Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device either in a store or online. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value or a simple way to recycle it.

If you accept the trade-in estimate in the store, we’ll give you instant credit toward a purchase or a gift card you can use anytime.

If you accept the trade-in estimate online when you purchase a new Mac, iPhone, iPad, or Apple Watch, we’ll arrange for you to send us your old device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll credit your original purchase method and send you any remaining balance on an Apple Gift Card by Email.

If you choose to trade in your old device online for a gift card, we’ll also arrange for you to send it to us. When everything checks out, we’ll send you an Apple Gift Card by Email.

Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.

It depends on where and when you make a purchase.

If you’re ready to buy a new product at an Apple Store, you can bring your old device with you. If it’s eligible for trade-in, we’ll apply an instant credit at the time of purchase.

If you’re ready to buy a new Apple product online (apple.com or the Apple Store app), you can trade in an old device and get credit toward your purchase.

If you’re not ready to make a purchase, you can trade in your old device online for an Apple Gift Card by Email that you can apply to any future Apple purchase.

And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free.

Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.

Recycling a device is much faster. As soon as we email you a prepaid shipping label, just send your device to our recycling partner.

It depends on what you buy and how you pay for it.

If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, we’ll apply a credit to your original payment method up to the total purchase price. For any remaining amount, you’ll receive an Apple Gift Card by Email.

If you buy an iPhone using Apple Card Monthly Installments, Apple iPhone Payments, or the Verizon Device Payment Program and include a trade-in, your estimated trade-in credit will be applied directly to the purchase price of your new iPhone. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, your original payment method will be charged the difference in value. In that case, we’ll work with you to confirm that you still want to move forward with the trade-in.

Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores.

However, keep in mind that the trade-in credit you get in the store may be different from the estimated trade-in value you received online.

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your device within 14 days of initiating the trade-in, and the condition needs to match what you told us.

If the condition of the device is different from what you described, we’ll provide a revised value. You can either accept or reject it. If you accept it, we’ll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we’ll cancel the trade-in, return your old device, and charge the original trade-in value to your card. No matter what, we’ll send you email updates about the progress of your trade-in, so you’ll know what’s happening at every step.

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on apple.com for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

You can trade in Apple and third-party devices. Many Apple and third-party devices are eligible for a trade-in credit or an Apple Gift Card. And all Apple devices are eligible for recycling. Either way, give us your used devices and we will handle them responsibly.

If you are not already participating in the iPhone Upgrade Program, you can trade in your eligible device at an Apple Store for credit toward your subsequent purchase as part of the iPhone Upgrade Program.

If you are currently a member of the iPhone Upgrade Program and wish to remain in the program, please do not proceed with Apple Trade In. After you upgrade and receive your new iPhone, we’ll arrange for you to trade in your old one. If you do continue with Apple Trade In, you will be responsible for both your outstanding iPhone Upgrade Program loan and the purchase price of any new iPhone you purchase through Apple Trade In.

If your trade-in will be applied as a credit toward an online purchase, you can track it from your Apple Store account.

If you’re trading in for an Apple Gift Card, you can track it here.

If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device.

If you’ve already shipped your device, the trade-in can’t be cancelled. If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it.

In some cases, your final trade-in value can vary depending on if you send in your power adapter or not. You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.

Yes, Apple Trade In is available on apple.com as well as in all our retail stores.

Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device.

Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.

Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:

• Discharge the unit to less than 30%.
• Do not ship electronics that are disassembled into parts.
• Do not ship electronics with swollen or damaged batteries.
• For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing inside a corrugated box.
• Ship only one device per box.

To find your serial number, follow this guide.

Before you send us your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in or recycle it.

To turn off Find My iPhone on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple ID, if necessary.
4. Turn off Find My iPhone.

To turn off via iCloud (if you do not have your physical device), follow this guide.

Here’s what to do before you trade in your iPhone, iPad, or iPod touch.

Here’s what to do before you trade in your Mac.

Here’s what to do before you trade in your Apple Watch.

Reach out to one of our Specialists via chat (Opens in a new window) or call 1-800-MY-APPLE.

No, there is no proof of purchase required to trade in a device with Apple Trade In.

If the net price of your new iPhone is less than $99 after trading in your existing smartphone, you will not be offered the option to pay monthly. You will, however, be able to continue your transaction and pay in full for the remaining amount due.