Overall the project turned out fine but there was a severe lack of communication from the beginning. This project consisted of turning a very large bedroom closet into a bathroom so it was a "from scratch" project. They worked during the day when no one was home and they went so fast that too much progress was made in one day to even discuss issues that came up (and he never called to ask or confirm anything). For example, our shower and a closet were planned to both be against one wall. I told him that i wanted a linen closet but the dimensions were never discussed. I also told him that I wanted a bench in the shower. I came home from work one day and the whole thing was already framed and dry walled and the closet was much larger than I had wanted. However, since he had already done everything, it was too late to make it smaller and increase the size of the shower (which could have been much larger). The layout should have been discussed in detail before he even started. The issue was that now there wasn't enough room in the shower for a bench--which I wanted much more. He told me that the closet was "standard size" but in reality it was custom since it was built from scratch. If he had told me that before he started, I would have requested a smaller closet to make room on the wall for a shower large enough for a bench. It would have been extra work on his part but I would have paid for it and I would have been a lot happier. The other big thing was that he charged $3,500 to install a tile shower because he said it was "very technique sensitive" and the person needs to be specially trained to do it right. I came home from work while it was being tiled and the worker told me that this was the first one he had ever done!!! He was obviously just hiring whoever off the street with no experience and then charging me for some fictitious expertise that was supposedly necessary to "do this right." The last straw dealt with the bathroom vanity. First, no communication was made as to what kind of vanity to buy. I searched and searched and ended up buying one that didn't work with his plumbing. The plumbing was installed off center to the right and therefore we needed a vanity with the drawers on the left--this was never communicated to us. We ended up buying and bringing home a vanity with drawers on the right. When questioned about this he said "well I though that was pretty obvious to you guys." We hired him as a contractor to direct the flow of the project and he shouldn't have assumed anything as this was our first home project. We had to take the old vanity back to Home Depot and find another one. The last straw was when they almost threw away my bathroom vanity shelf during the install. It was in the bottom of the box and no one bothered to see if it was even there--I found it in the bottom of the box in the trash (which was on the curb) and brought it back in that evening after I came home from work and inspected the progress in the bathroom. Had I not looked inside the cabinet, it would be in the landfill right now. He did a very poor job of communicating with us in general and it created a lot of problems along the way. I like the bathroom but every time I get in the shower, I wish there was a bench and there isn't.. Had he done a better job of communicating with me, there would be one and that's a bummer. He oversold himself to justify charging a certain amount of money and acted like he was employing people that had "special skill" for certain aspects of the project when in reality, they were amateurs. Bottom line is that the work was fine but there are major communication issues and he is not good at directing you through the process and making sure he is doing what you want. His prices are reasonable and if I was to work with him again (which I probably wouldn't), I would be sure to discuss the specifics of EVERYTHING down to the minute details. The problem is that as a customer, you don't always know what to ask so you rely on the contractor to guide you through the process. He definitely didn't do this and because of that, I would go with someone else in the future.