Reclaim 50% of your time with intelligent automation¹
From your business workflows to your IT operations, we’ve got you covered with AI-powered automation. Discover how leading companies are transforming.
Make all jobs more productive
Get your cut of USD 134 billion
Automation simplifies how businesses operate. AI accelerates innovation by making every process more intelligent. Combining the two will make all information-centric jobs more productive and release USD 134 billion in labor value in 2022.²
Four proven ways to start automating your business
With IBM Cloud® Paks for Automation, you don’t need to start your digital transformation from scratch. Prebuilt workflows and AI bring automation to life in your business.
How to put the technology to work
Business processes
Reduce process blockers
80% reduction in manual operations and 6 times faster turnaround time?³ Sure. Our business automation and robotic process automation (RPA) deliver results.
IT operations
Revolutionize IT operations
Incident resolution, hybrid app management, observability. No problem. Get 25% more initiatives completed at half the labor cost.⁴ Free SREs to spend time building new scalable and resilient systems.
Integration
Connect apps and data
App integration, API management, messaging and events. Move beyond looking for flaws to rally your talent and customers around business outcomes while reducing operational expenses by 6 times.⁵
Network operations
Tune network performance
Empower business and network operations teams, improve customer experiences. Go beyond network operations to 6 times customer response time.⁶
Close the skills gap
Whether you want to collaboratively build an automation solution, or outsource it all, we offer expert services to support you. We also have partners to help you automate your operations.
Services and partners
We offer software, services and consulting — and it’s all cloud-agnostic. Choose what works for you.
Move forward with some help
Rapidly generate innovative ideas and make them real with the right practices, technologies and expertise. IBM Garage™ is an end-to-end model for accelerating digital transformation across your enterprise.
Move forward by letting us do it for you
Focus on innovation, keep existing resources in place and be an always-on organization by letting our experts provide full support in your transformation to AI-powered automation.
Move forward with industry partners
Best-in-class IBM technology meets deep industry expertise in our partner showcase. Partners bring our technology vision to clients, meet specific industry needs or use our capabilities to build novel client solutions.
We’ve got the expertise
Global capabilities
14,000+
Automation practitioners⁷
Broad experience
5,000+
Automation clients⁸
Deep expertise
15+
Industry and domain heatmaps⁹
You're supported by our community of experts
Interact with IBM experts in the communities for business automation, integration, AIOps and network automation.
Broad partner ecosystem
Rely on our partners’ deep industry knowledge to execute our shared vision for IBM Cloud Paks for Automation.
We are able to successfully eliminate manual review of over 80% of the volume that we had to review in the past.¹⁰
Jon Phillips
IT Director
The PNC Financial Services Group Inc.
We were able to take advantage of a variety of techniques to ensure the best results…This helped to reduce manual effort and allowed us to stick to a tight schedule.¹¹
Nevra Biyikli
CRM Manager
Turkcell İletişim Hizmetleri A.Ş.
[Intelligent automation] recognizes what is ‘normal’ for our systems and uses that to identify changes in data hours ahead of standard efforts. [We can] accelerate our resolution time up to 7 hours.
Edgardo Serra
Head of Infrastructure Technology and IT Operations
ICBC Argentina
5,000+ global customers are seeing results
IBM leads the automation market with AI
Everest
IBM ranking: Leader
IT Infrastructure Services Automation
PEAK Matrix™ Assessment, 2018
Forrester
IBM ranking: Leader
Digital Process Automation
The Forrester Wave: Software for Digital Process Automation for Deep Deployment, Q2 2019
IBM ranking: Strong performer
RPA Services
The Forrester Wave: Robotic Process Automation Services, Q4 2019
Take the next step
Discover the value of intelligent automation or talk to an IBM expert about your needs today.
Explore our offerings
IBM Cloud Pak for Business Automation
Automate work and apply insights to make every interaction intelligent.
IBM Cloud Pak for Integration
Connect your applications and data wherever they live.
IBM Cloud Pak for Network Automation
Transform your network and evolve to zero-touch operations.
IBM Cloud Pak for Watson AIOps
Place AI at the core of your entire IT operations toolchain.
IBM Services® Essentials for Automation
Let IBM manage the complete digital transformation for you.
Footnotes
¹ Source: https://www.mckinsey.com/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/skill%20shift%20automation%20and%20the%20future%20of%20the%20workforce/mgi-skill-shift-automation-and-future-of-the-workforce-may-2018.pdf (PDF, 1.6 MB) (link resides outside of IBM)
² Source: https://www.ibm.com/downloads/cas/LQYB2YGG (PDF, 311 KB)
³ Source: https://www.ibm.com/case-studies/pnc-financial-services
⁴ Source: Internal IBM Market Developments & Insights study
⁵ Source: https://www.ibm.com/case-studies/bank-of-montreal-marketing-inbound-conversion-interact
⁶ Source: https://www.ibm.com/case-studies/nextel-networkops-video
⁷ Source: https://www.ibm.com/cloud/automation/services
⁸ Source: https://www.ibm.com/case-studies/search#search
⁹ Source: https://www.ibm.com/industries
¹⁰ Source: https://www.ibm.com/case-studies/pnc-financial-services