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AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS

Founded 1976 • With Angi since February 2005

4.4

(39) Verified Reviews

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Business Highlights

Emergency Services OfferedEmergency Services Offered
Fireplaces
Chimney Repair
Chimney Sweep
Gas Logs
Chimney Caps
Electrical
Masonry

Description

Since 1975, The August West Chimney Co & Fireplace Concepts has proudly serviced the South Shore, Greater Boston area, Cape Cod & The Islands with its services....

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Verified Reviews

A few reviews for this pro...
Write a review
1.0

11/01/2016

If it were possible to give a rating lower than F, these people would get it. As I'm thinking of words to describe the company as a whole I'm coming up with disorganized, unprofessional, dim-witted, shady…I think you get it. Back in early September, I contacted these people for a very simple job - spray a sealant over the chimney box/liner. It started out bad with them so, really, I should have kn...

Description of Work
Simple fireplace repair.

Category chimney repair,fireplaces

5.0

12/16/2014

They are excellent. They are cutting edge and have all the newest stuff. They can custom build fireplaces that look amazing.

Description of Work
I was renovating (2) condos and they put a fireplace in each one.

Category fireplaces

Service Provider Response

[Member Name Removed], thank you for your your favorable review as it was a pleasure working with you. If you need us in the future or have friends that need a fireplace don't hesitate to contact us. Sincerely, August West
5.0

10/06/2014

Scheduled an appointment in the showroom, where service was excellent and scheduling was easy. The appointment for the quote went well... the representative from August West was punctual, professional, and extremely knowledgeable. The quote I received is in good order, and the price seems fair.

Description of Work
Contacted for a fireplace insert quote, eventually to replace the chimney entirely.

Category chimney repair,fireplaces

Service Provider Response

Hello [member name removed], Please know that I will follow up with you on Monday once our masonry manager is back to work as he's been out for most of the week due to an injury. While I see an estimate in our system for the wood insert you inquired about in mid September, I need to get his paperwork for any other work that is recommended. Look to hear from me tomorrow for sure and contact me with...
5.0

06/14/2014

Great!!! Even though I didn't originally purchase my stove from August West, I wish I had. Their customer service was top notch, the entire team was knowledgable and helpful.

Description of Work
I purchased a pellet stove from another dealer last year,who did not fulfill the terms of the contract. Dan and team very willingly helped me get in touch with the stove maker, clarify the issue and resolve everything.

Category fireplaces

Service Provider Response

(member name removed), Thank you for your favorable review of our company and its services as we certainly appreciate it very much. Its not often when a customer is satisfied that they tell anyone, but when someone isn't satisfied, they'd rather tell everyone and not inform the company there was an issue to begin with. If you have time, and wouldn't mind posting your review on YELP.com it would ce...
1.0

04/18/2014

They had written down that one of my chimneys was blocked and said they would get back with me and never did. I saw one of the managers working across the street and he said he would get back with me and never did. I made three attempts with them to determine which one was blocked. I had to go with a different company to determine which chimney was blocked.

Description of Work
They cleaned the chimney. They provided a quote that was high; the quote included scaffolding.

Category chimney sweep,chimney repair

5.0

03/07/2014

lDid what they said they would, slight delay when ordered part was not delivered on time, supplier at fault. Required two trips to finish installation. Since it was still warm, I didn't need the un;it at the time. Overall I was satisfied and would use them again.

Description of Work
Installed gas fireplace

Category fireplace company
5.0

03/03/2014

They were outstanding in all respect. The craftsmanship and the communication, getting things done in a timely manner, and the care they took when working was outstanding. They were happy to go over the direction with us several times, and they made sure everything was working. I would highly recommend them.

Description of Work
I used August West Chimney Co. We used them in March for our chimney. They came back to put a gas stove in our fireplace.

Category chimney sweep","fireplace company
4.0

03/03/2014

The install took several visit as our sales person did not inform us that a part was not ready for the scheduled install date. He also did not inform us that there was more then one option to complete the install. Also, I felt the sale person was pushing one model over the others. ALL of the service techs that came to our home were very professional and knowledgeable about the product. They answered any questions we had and were neat and clean.

Description of Work
Installed a gas insert into our fireplace.

Category fireplace company","gas log service
4.0

02/03/2014

The work went as planned and was completed on time. It took a while to schedule the work. They seem pretty busy and it is their busy season. We need more work to repair an additional non-working fireplace and will use them again. The work is pretty pricey but the people seem very knowledgable.

Description of Work
Chimney repair and fireplace work.

Category fireplace company
5.0

10/29/2013

The two services technicians arrived within the expected window of time, when I arrived home the fireplace was removed, living room was protected, and the service had begun. They let us know a part was needed, had it with them and the fireplace was all set to go in a short while. Cost was what was expected and close to quote, with the addition of the required part. They did a fine job and the fireplace is keeping the house warm.

Description of Work
Services provided inspection and cleaning of a gas fireplace. In addition, the pilot would go out so parts replacement was needed.

Category fireplace company

    Services Offered

    August West has two conveniently located retail locations which offer the highest quality hearth products, including: gas fireplaces, gas inserts, gas stoves, wood & pellet stoves and inserts, gas logs, mantles, outdoor kitchens, outdoor fire pits and much more.

    Services Not Offered

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    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Emergency Service
    Yes
    Warranties
    Yes