HomeAdvisor - Find Contractor‪s‬ 4+

I was shopping around for contractors to do some renovations and repairs. I’ve used other apps/websites (Angie’s List, Thunbtack) for similar things successfully in the past. At the end of answering all the questions, there was no contractors available to do what I was looking for, which was weird since it’s not a complicated job and there’s a quite a few general contractors around this area.

I tried again, and this time it found 2 contractors... both were not specialized in the work I wanted done and neither were the type I was looking for, nor were they local. Unfortunately, I couldn’t cancel the project on the app. I eventually got an email asking how my project was going, and that’s when I finally was able to cancel. In the meantime, I kept getting calls from Home Advisor (not contractors) asking if they could send me recommended contractors, and by no surprise, the ones they recommend I contact are the same exact 2 that I didn’t want to use. I deleted the app, and likely won’t use it again, they are really bothersome and will call you everyday to check on how your “project” is going, which might be nice for some people, but I just found really bothersome.

App needs a cancel project feature and a “do not call/contact me” feature.

If you research a project, they want your info, which they will share however they want. This is pushed to contractors who will begin to hound you. HomeAdvisor gives out all your info and it is creepy!!!! It is nearly impossible to cancel a project to stop the hounds from chasing you! AND you can’t cancel your whole account! It’s like I am a prisoner! They listed 4 pros and after the first day, I counted 8 different pros who called me and left messages. 8! Why didn’t they tell me/reveal all 8 options! They try to hide their directory of pros, but then send your phone number, email, home address, etc. to businesses you never even saw matched!!!! I found a way to turn off email and phone number, but once those businesses have your info, they keep calling. Also, tucked away in the app, in the account option, is the option to view their pros without starting a project (aka alerting the hounds)!
They called so many times, my iPhone automatically labeled them as Spam Risks. They have called, emailed, text messaged, left voicemails, etc. One guy even sounded rude and short tempered in his third voicemail! The appropriate thing as a pro is to call and leave a voicemail ONE TIME. Then if I want to call back, I will. I have black listed any pro who harasses me this way!

I used their single price service, where you say what you need, get a price, and schedule a time. Home Advisor finds the technician and sends them out. But they’re supposed to confirm ahead of time who is coming.

They never told me who would show up, the app just said the technician’s name was “Homeadviser H.” 🙄 The phone number to contact them went to a recorded, “thanks for calling,” them hung up. When no one showed, I called the number that Home Advisor texted this morning to contact them, and after 15 minutes on hold the person who answered said she couldn’t help with their Single Price bookings. 🤦🏼‍♀️ After 5 more minutes on hold with the correct department, they asked for a bunch of personal information the previous CSR hadn’t needed and at about that time my service person arrived.

My technician had no idea he’d been connected to the job through Home Adviser. Turns out he’s an awesome dude, employee owned business, etc. But Home Adviser wouldn’t know any of that, because he was hired through a completely different middleman company and Home Adviser never bothered to actually find out who they were sending to their customer’s home. So I’ll never be using their worthless services again, and instead I’ll be asking this super cool dude for recommendations of other employee-owned businesses.