What’s in the Box
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iPhone
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USB-C to Lightning Cable
As part of our efforts to reach our environmental goals, iPhone 11 does not include a power adapter or EarPods. Included in the box is a USB‑C to Lightning cable that supports fast charging and is compatible with USB‑C power adapters and computer ports.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
Compare iPhone models.
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You can either pay for your new iPhone in full or pay monthly with carrier financing, iPhone Payments, and now Apple Card Monthly Installments. Your carrier service plan will be charged separately. Just choose the option that works for you.
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With Apple Card Monthly Installments, you pay for iPhone over time and interest-free with Apple Card, and you’ll receive 3% Daily Cash back up front. The cost of your iPhone is spread over 24 months. You can add a trade-in to make your payments even lower.
To purchase with Apple Card Monthly Installments, select it as your monthly payment method when you buy your new iPhone.
Customers in U.S. Territories should contact Goldman Sachs Bank USA for questions about installments.
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If you already have Apple Card and want to purchase your iPhone with Apple Card Monthly Installments, select it as your payment option during checkout. You’ll receive 3% Daily Cash back up front and pay for your new device over time, interest-free.* If you don’t have Apple Card yet, you can apply for one in as little as a minute when you select Apple Card Monthly Installments as your payment option and use it for your purchase. Learn more about Apple Card Monthly Installments
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That depends on how you pay for your new iPhone.
If you use Apple Card Monthly Installments or Apple iPhone Payments and include a trade-in, your estimated trade-in credit is applied directly to the purchase price of your new iPhone.* Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do.
If you pay in full, your trade-in value is applied as a credit to your original payment method. This happens once we receive your eligible smartphone and confirm that the condition matches what you described.
In either case, if we provide a revised trade-in value based on the condition of your smartphone, we’ll work with you to confirm that you still want to move forward with the trade-in.
* Trade-in values may vary, and are based on the condition and model of your trade-in device. Must be at least 18. Apple reserves the right to refuse or limit the quantity of any trade-in device for any reason. Additional terms from Apple or Apple’s trade-in partners may apply. See apple.com/shop/trade-in for more information.
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In most cases, if you purchase an iPhone on apple.com or at an Apple Store, you can activate it later. However, certain special offers or discounts may require that you authorize activation with your carrier at the time of purchase.
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“SIM-free” means your iPhone doesn’t ship with a carrier nano-SIM. The SIM-free iPhone sold on apple.com and at the Apple Store is unlocked. That means you can use a nano-SIM or eSIM from any carrier that provides service for iPhone.*
* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit support.apple.com/en-us/HT209044. -
eSIM technology allows you to add a cellular plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.*
* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit support.apple.com/en-us/HT209044. -
Carrier-activated models purchased from Apple come with a physical nano-SIM, which will be used to activate your wireless account. To activate the eSIM on your new iPhone, please contact your carrier once you receive it.*
* Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit support.apple.com/en-us/HT209044. -
The iPhone models for AT&T, T-Mobile, Sprint, and Verizon are the same. If you choose to pay with an AT&T Installment plan, your iPhone will be locked to the carrier. For details on network support, please see https://support.apple.com/en-us/HT204039.
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iPhone 11 comes in three capacities: 64GB, 128GB, and 256GB. The term “GB” stands for gigabytes. The more gigabytes you have, the more content you can store on your iPhone, such as apps, games, photos, HD videos, music, and movies. If you have a large music or photo library or lots of apps, it’s a good idea to consider an iPhone with a larger capacity. If you rarely download apps or you don’t take many photos or videos, an iPhone with a smaller capacity may be better for you.
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If you completed the carrier activation steps for AT&T, Sprint, T-Mobile, or Verizon when you purchased your new iPhone online, it will arrive ready to use. Just turn it on and follow the onscreen instructions to set it up. If you chose to skip carrier activation at the time of purchase, you’ll need to contact your wireless carrier or visit an Apple Store to enable cellular services. You can also set up your iPhone without a nano-SIM using Wi-Fi. You will need an active nano-SIM to enable cellular services.
If you selected the SIM-free iPhone, you’ll need to insert your own nano-SIM card or obtain one from the supported carrier of your choice and activate it in order to use cellular services on your iPhone. If Sprint is your carrier, you’ll need to get a new nano-SIM card in order to activate your iPhone 11 or iPhone 11 Pro.
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AT&T, Sprint, T‑Mobile, and Verizon are the national wireless carriers for iPhone in the United States. Apple.com and the Apple Store sell iPhone models for use on these networks. You can also purchase an iPhone from an authorized Apple reseller.
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All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. Availability of LTE data varies in some countries or regions and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.
Information on iPhone support for LTE networks by carrier and country or region
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Yes. When you buy your new iPhone online or in a store, you can trade in an eligible iPhone and get credit applied to your purchase.* You can also get an Apple Store Gift Card online or at an Apple Store when you trade in any eligible smartphone with Apple Trade In. And in either case, if your smartphone or iPhone is not eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.
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All iPhone purchase options available on apple.com are also available at the Apple Store, except for SIM-free iPhone purchases with Apple Card Monthly Installments. You’ll also find additional purchase options in the store, which will allow you to add a line or create a new line with your wireless carrier.*
* If Verizon is your wireless carrier, you can add a line or create a new line on apple.com.
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Open the Wallet app on your iPhone and tap Apple Card. Then tap the more button (…) in the top‑right corner and choose Card Information. You can then verify your identity using Face ID, Touch ID, or your iPhone passcode.
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It’s our trade-in and recycling program that’s good for you and the planet. If your current smartphone is eligible for trade-in credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.
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Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible smartphone either in a store or online. Just answer a few questions regarding model and condition and we’ll provide an estimated trade-in value or a simple way to recycle it.
If you trade in online and purchase a new iPhone, we’ll apply your estimated trade-in value to the purchase of your new iPhone. Then we’ll arrange for you to send us your eligible smartphone. Once we receive it, we’ll inspect it and verify its condition. If the condition matches what you described, there’s nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided.
You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.
If you accept the trade-in estimate in the store, we’ll give you instant credit toward your iPhone purchase.
And if you choose to recycle your smartphone, we’ll either handle it in the store or provide a prepaid shipping label so you can send your device to our accredited recycling partner.
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Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your trade-in.
Recycling a device is much faster. When we email you a prepaid shipping label, just send your device to our recycling partner.
** Apple Card Monthly Installments are subject to credit approval and credit limit. iPhone activation required on purchases made at an Apple Store with one of these national carriers: AT&T, Sprint, Verizon, or T-Mobile. Variable APRs for Apple Card other than Apple Card Monthly Installments range from 10.99% to 21.99% based on creditworthiness. Rates as of April 1, 2020. Taxes and shipping are not included in Apple Card Monthly Installments and are subject to your standard purchase APR. See the Apple Card customer agreement for more information. Apple Card Monthly Installments is available on Safari with iOS 13.2 and Safari with MacOS 10.14.6 or later.
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