Uber Eats: Food Delivery 4+

Worst UberEats delivery yet

I order from UberEats quite frequently. Tonight, I had two cases of the incorrect item delivered to me. Immediately realizing the packaging error, I was told to contact the driver. (I already had...twice. Phone was disconnected.) After contacting the store, I requested the items to be exchanged and was told to set up a ticket on UberEats for them to review. When I contacted UberEats, the call was routed to driver, and he picked up. I explained to him that I was not upset with him per se, but was very disappointed with the service and could not understand why the store couldn’t handle a simple exchange or refund. He, too, explained that the store must have been out of stock and they packaged “the next best thing.” But that’s not what I purchased. (Now keep in mind, this driver had to take pics of the front and back of my driver’s license for a liquor purchase.) After explaining to this driver that it was unfair, and had explicitly stated not to think my anger was with him, he then hung up on me! This was after I checked for clarification that he could not return the incorrect delivery back to the store.
I’m not 100% sure the store couldn’t have done more, but for now, my only recourse is to contact UberEats to put in a ticket to review. Obviously, I will discontinue doing business with the store and UberEats. I urge you not to take a chance on a company that would be so unprofessional.

Third time wasn’t a charm

I have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on.

Developer Response ,

Hi, this certainly sounds frustrating. If the order you received included incorrect items or was missing food, please let us know by dropping in specific details at help.uber.com/eaters and we'll connect. Also, please be sure to advise of the exact missing or incorrect item(s) in your order, and include an image of the order you received.

so many bugs and frustrations it’s not worth it

I used to use it all the time but getting on it again it was SO FRUSTRATED.
The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems.

Developer Response ,

Hey there, we are sorry to hear about your concern regarding the Uber Eats App crashing. We request you to try and force close the Uber Eats app and launch it again to make this work. Please send a quick note to help.uber.com/eaters and we'll connect.