Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email [email protected] for assistance.

A COVID-19 Business Continuity Update From Fastly
Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to [email protected]
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Los Angeles (LGB) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Buenos Aires (EZE) Operational
Bogota (BOG) Operational
Curitiba (CWB) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (MXP) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (SIN) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Geolocation Data Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Capacity Expansion: Minneapolis (MSP) Jan 19, 05:00-10:00 UTC
Fastly will be adding capacity at our Minneapolis, US (MSP) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Jan 15, 09:58 UTC
New Data Center: Sao Paulo (CGH) Jan 19, 07:00-11:00 UTC
As part of Fastly’s global network expansion, we will be adding a Sao Paulo, Brazil (CGH) data center to Fastly's South America network.

Traffic served by our CGH data center will be aggregated into our South America region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to CGH. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Posted on Jan 15, 10:17 UTC
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Elevated Errors in Bogota (BOG) and Rio de Janeiro (GIG)
Resolved - This incident has been resolved.
Jan 14, 20:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 18:23 UTC
Investigating - We're investigating elevated errors in Bogota (BOG) and Rio de Janeiro (GIG). All other locations and services are unaffected
Jan 14, 17:46 UTC
Capacity Expansion: Tokyo (TYO)
Completed - The scheduled maintenance has been completed.
Jan 14, 19:23 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 14, 19:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 UTC
Update - Please be advised that the time of this maintenance event has changed from Jan 14, 16:00-22:00 UTC to Jan 14, 15:00-21:00 UTC
Jan 13, 05:10 UTC
Scheduled - Fastly will be adding capacity at our Tokyo (TYO) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Jan 12, 02:06 UTC
Capacity Expansion - Frankfurt (HHN) POP
Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 UTC
Scheduled - Fastly will be performing scheduled maintenance on our Frankfurt, (HHN) data center from 2021-01-07 to 2021-01-14. Each night during traffic low periods in the region, from 00:00 to 02:00 UTC, end users may observe connection resets as traffic is migrated onto new hardware.
Jan 5, 23:20 UTC
Jan 13, 2021
Fastly API Performance Issues
Resolved - This incident has been resolved.
Jan 13, 12:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:45 UTC
Investigating - We are currently investigating performance issues affecting the availability of our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
Jan 13, 11:34 UTC
Jan 12, 2021
Incident - Global CDN Performance Impact
Resolved - This incident has been resolved.
Jan 12, 16:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 16:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 16:09 UTC
Update - We are continuing to investigate this issue.
Jan 12, 16:04 UTC
Update - We are continuing to investigate this issue.
Jan 12, 16:03 UTC
Update - We are continuing to investigate this issue.
Jan 12, 15:50 UTC
Update - We're currently investigating potential impact to performance with our CDN services.
Jan 12, 15:38 UTC
Update - We're currently investigating potential impact to performance with our CDN services.
Jan 12, 15:29 UTC
Investigating - We are aware of a possible issue and are working to determine the scope and impact.
Jan 12, 15:25 UTC
Upcoming Let’s Encrypt Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 UTC
Scheduled - As per previous maintenance notifications in September of 2020, our certificate partner, Let’s Encrypt, will begin using their own root certificate by default on January 11th 2021 (postponed from original date of September 29th).

For customers who require support for Android devices older than 7.1 and who provide their own Let’s Encrypt certificates with our Platform TLS Certificate Management Product, Legacy Customer-Provided TLS Certificate Hosting Service, or Fastly TLS products, this change will require action on your part to avoid any impact to your traffic.

For more information on the update from Let’s Encrypt, please refer to their blogpost here: https://letsencrypt.org/2019/04/15/transitioning-to-isrg-root.html. Please contact our support team if you have any questions or require further assistance.
Jan 8, 19:46 UTC
Jan 11, 2021
Incident - Geolocation Data Impact
Resolved - This incident has been resolved.
Jan 11, 20:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 20:16 UTC
Update - A mitigation has been identified and is in progress.
Jan 11, 18:50 UTC
Update - We are continuing to work on a fix for this issue.
Jan 11, 17:58 UTC
Identified - We have become aware of an issue where geolocation data may return blank responses for some customers. Our engineering teams are investigating and will provide more information as soon as possible.
Jan 11, 17:29 UTC
Investigating - We are aware of a possible issue and are working to determine the scope and impact.
Jan 11, 17:22 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Capacity Expansion: Palo Alto (PAO)
Completed - The scheduled maintenance has been completed.
Jan 8, 08:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 UTC
Scheduled - Fastly will be adding capacity at our Palo Alto (PAO) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Jan 6, 01:23 UTC
Jan 7, 2021
Jan 6, 2021

No incidents reported.

Jan 5, 2021
Maintenance - Control Plane and API
Completed - The scheduled maintenance has been completed.
Jan 5, 21:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:01 UTC
Scheduled - On January 5th, 2021 at 21:00 UTC, Fastly will be performing maintenance on the Fastly configuration application and API.

During this scheduled maintenance, customers will not be able to access or modify service configurations through the Fastly App, and service API calls will return a 503 status code. Surrogate key and URL-based purging will not be affected, but purge_all will not be available during this maintenance window. Historical stats and WAF rule configuration will also be unavailable. Edge delivery, purging (except purge_all), stats aggregation, and all other content delivery services will be unaffected.
Jan 5, 16:06 UTC
Jan 4, 2021
Traffic rerouted in Dubai (FJR)
Resolved - This incident has been resolved.
Jan 4, 19:55 UTC
Update - We are continuing to investigate this issue.
Dec 18, 16:11 UTC
Investigating - Traffic in Dubai (FJR) has been temporarily rerouted. All other locations and services are unaffected.
Dec 18, 16:09 UTC
Support Chat System Issues
Resolved - This incident has been resolved.
Jan 4, 19:36 UTC
Update - We are continuing to work on a fix for this issue.
Jan 4, 16:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 4, 15:36 UTC
Investigating - The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. [email protected] email ticketing communications and phone systems are both unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
Jan 4, 15:17 UTC
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

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