TABLE OF CONTENTS

UPDATE MY INFORMATION

How do I change my mailing address?
If you need to update or correct your mailing address, contact [email protected] with the information you'd like changed and we'll update it in our systems.
How do I change my email address on file with EFF?
Contact [email protected] and we'll update your email address in our systems.
How do I update my billing information for recurring donations?
  • PayPal: Log in to your PayPal account and adjust your monthly donations as needed.
  • Credit Card at eff.org: Update your billing information at https://supporters.eff.org/recurring. Feel free to contact the EFF Membership Department at (415)436-9333 x212 for questions or to update your card information. You can also send inquiries to [email protected].

How do I update my email preferences?
Visit https://supporters.eff.org/account to update your email preferences.

SHOP ORDERS

When will my shop order ship?
Smaller items such as sticker packs are mailed directly from our offices via US Postal Service and can take up to 2-4 weeks for shipping. Our apparel items such as hoodies and t-shirts are sent from our fulfillment center and can take up to 3 weeks for delivery within the US. For international orders, please allow up to 6 weeks for delivery. For questions about your shop order, contact [email protected].
How do I return or exchange a purchase?
If for any reason you are not completely satisfied with your purchase, please let us know and we will gladly replace or refund your purchase. Any items that have been laundered or altered in any way cannot be accepted for exchange or credit.
The item I purchased is out of stock!
We make every effort to maintain our inventory and mark items  “out-of-stock" or remove the item on our website. On occasion however, we may have fewer items in stock than what you order or the item may have just have become "out-of-stock" from a previous order. Should this happen, we will be in contact directly with you via e-mail to discuss your order.
Your options will include:
  • Selecting an alternate product
  • Cancelling your order for that product or products
  • Cancelling your full order

DONATIONS

Can I have a PDF copy of my receipt?
Yes! Please email us at [email protected] and confirm your contact information and donation details, and we'll email over a PDF copy of your tax receipt.
When do you mail out tax receipts for my recurring donations?
Donors who have donated using our monthly or annual recurring donation options will receive an email confirmation when their contributions are successfully processed. At the start of the calendar year, EFF sends out cumulative receipts to all monthly or annual recurring donors totaling their contributions for the previous year. These receipts include all pertinent tax information like EFF's EIN (04-3091431), the fair market value of premiums, our contact information for any issues, and more. We send these receipts out in the regular US Mail. If you'd like a PDF copy of your cumulative receipt, email us at [email protected]. 
I'm a recurring donor. How can I get my annual member gift?
All EFF monthly or annual recurring donors are due for a new member gift every 12 months! Please contact us at [email protected] to request your annual member gift. Our current member gift offerings are listed on our donate page at https://eff.org/join
I keep getting an error message when I try and make a donation online. What should I do?
Sorry our donate form is giving you trouble! Please feel free to email us at [email protected] with some details about what happened so that we can resolve any issue. If you'd rather speak to someone on the phone to make sure that your donation went through, or for help processing a donation that didn't, please call us between 9am and 5pm PST weekdays at 415-436-9333 and choose the "membership" option in the menu.
I donated recently, but I'm getting renewal messages. Why is that happening, and can you help me stop that? 
We're sorry that you're getting renewal messages at the wrong time! This sometimes happen when we've got more than one contact record for you in our database. Please email us at [email protected] so we can sort that out for you.
Are donations used for lobbying work or to support political campaigns?
As a U.S. 501(c)(3) nonprofit organization, EFF does relatively little lobbying of any kind. EFF limits all lobbying efforts to well within the legal allowances of a 501(c)(3) nonprofit organization. EFF does not engage in any electioneering practices, endorse candidates for elections, nor does EFF make political contributions. 
How do I give a gift membership?
An EFF membership is a great gift for friends or family who support online rights. You can order a gift of membership in our online store, and we'll send out a redeemable gift certificate to your loved one. There's more information about Gifts of Membership in our online store at https://supporters.eff.org/shop/eff-gift-membership-certificate
I'm interested in leaving a bequest to EFF. How would I do that?
Information about planned giving and bequests can be found at https://supporters.eff.org/legacy-gifts-bequests. If you'd like more information or can't find what you're looking for, please reach out our Associate Director of Donor Relations, Nicole Puller at [email protected].
How do I donate in honor of someone?
Donating to EFF is a wonderful way to pay tribute to people you care for while protecting digital rights. EFF accepts donations as tributes to friends or family through our online form at https://www.eff.org/tribute. There, you can decide who the donation is in honor of and if you would like to send someone a gift based on your donation. Feel free to email us at [email protected] or call +1-415-436-9333 x117 if you have any questions.
I'd like to direct people to donate to EFF in honor of a loved one. How can I set that up?
If you'd like to set up an online form to allow donations in honor of a loved one or a life event, please email us at [email protected], and we can set up a custom donate page for you. Note that we cannot share information about donors, but we can include information on how donors who visit that page can send you a message about their gift.
I want to donate to EFF in person. Will you be at an event near me soon?
Check out EFF’s event calendar at https://www.eff.org/events or sign up for our email list at https://www.eff.org/EFFector to find out more about where we plan to be. 

OTHER WAYS TO GIVE

What kinds of donations do you take besides cash?
EFF accepts gifts of stock (https://www.eff.org/pages/other-ways-give-and-donor-support#stock), car donations (http://eff.careasy.org/home.html), cryptocurrency donations (https://www.eff.org/pages/other-ways-give-and-donor-support#crypto), Bitcoin and Bitcoin Cash donations through our donate page (https://eff.org/join), employer matching gifts, and more. If you're interested in donating to EFF another way, or can't find the information you're looking for on this page, please reach out to us at [email protected].
What information do you need to accept a stock gift?
Thank you for your interest in donating stock! Please let us know in advance if you are transmitting securities via DTC by contacting EFF's Associate Director of Donor Relations, Nicole Puller via email at [email protected]. Alternatively, you can contact Development Director Aaron Jue at [email protected]. We’ll need to know the amount and type of shares that you will be donating. This is because our broker’s stock confirmation reports include the amount and type of received shares but not details regarding who the donor is. As a result, we’ll know that shares are received but not who they were from. When you reach out to confirm the stock transfer details, it allows us to make sure that you receive a receipt in a timely way. For more info, you can go to: https://www.eff.org/pages/other-ways-give-and-donor-support#stock
I made a stock gift but never got a receipt. Where is it? 
There are a few possible reasons why you might not have gotten a receipt. We send receipts in the mail, so if we have an outdated mailing address for you in our records, the receipt won’t reach you. Also, we request that donors let us know in advance when they’re making a stock donation. This is because our broker’s stock confirmation reports include the amount and type of received shares but not details regarding the donor. As a result, we’ll know that shares are received but not who they were from. If this applies to you, we would have been unable to issue a receipt until you contact us to confirm what shares were from you. In either case, please reach out to EFF's Associate Director of Donor Relations, Nicole Puller via email at [email protected], so that she can remedy this for you.
How can I volunteer?  
There are several ways to volunteer with EFF. Learn more here: https://www.eff.org/about/opportunities/volunteer

DONOR POLICY

Gift return policy / Donation return policy
For information on how to exchange/cancel a gift, please see our Shop Orders section. To cancel a donation, please reach out to [email protected] or call us between 9am and 5pm PST weekdays at 415-436-9333 and choose the "membership" option in the menu.
Do you sell, exchange, or give out my donor information?
EFF takes our donor's privacy seriously. Please see our privacy policy here: https://www.eff.org/policy
If I sign up for EFFector, will I start getting mail from other non-profits?
Please see the section "Information Gathered by EFF's Site" in our privacy policy: https://www.eff.org/policy
GDPR Information
For information about EFF and the GDPR (General Data Protection Regulation), please see the section "Third-Party Service Providers to EFF in our privacy policy: https://www.eff.org/policy
Does EFF do lobbying, and if so what kind?
EFF champions user privacy, free expression, and innovation through impact litigation, policy analysis, grassroots activism, and technology development. EFF limits all lobbying efforts to within the legal allowances of a 501(c)(3) nonprofit organization. EFF does not engage in any electioneering practices.

OUTREACH AND EVENTS

What is EFFector? How do I sign up for EFFector? How often will I get it?
EFFector is EFF's email newsletter. To sign up, enter your email address at https://eff.org/EFFector. Include your postal code to get information—including event invitations and Action Alerts—specific to your community. On our email list, you will receive information about EFF’s work, events, campaigns, and ways to support digital freedom. You can expect our newsletter EFFector approximately twice each month.
How can I get notified about upcoming events?
Check out EFF’s event calendar at https://www.eff.org/events or sign up for our email list at https://www.eff.org/EFFector. Include your postal code to get information, including event invitations and Action Alerts, specific to your community. On our email list, you will receive information about EFF’s work, events, campaigns, and ways to support digital freedom.
Does EFF ever do events in my town? If not, can you start?
  • EFF holds regional Speakeasy meet-ups all around the world. These are designed to coincide with our traveling staff members. Become a member at https://www.eff.org/join to stay in the loop.
  • You might also consider looking for an affinity group in the the Electronic Frontier Alliance, a grassroots network of community and campus organizations across the United States working to educate our neighbors about the importance of digital rights. Or, if you would like to create your own affinity group and draw online rights supporters together in your community with some guidance from EFF, consider joining the Electronic Frontier Alliance. Find out more at https://www.eff.org/efa.

How do I invite someone from EFF to speak in my community or at my event?
We love reaching out to new audiences! Submit your request at https://www.eff.org/request-EFF-speaker-details.
I have an idea for an EFF fundraiser or I'm going to throw an EFF fundraiser. Who can I talk to?
Thank you for wanting to support EFF's work! We aren't able to offer resources to help you throw your fundraiser, though we are grateful for donations that you might want to make. Make sure to tag us when you mention your fundraiser on social media, as we can, in some instances, re-share fundraisers. We're @EFF on Twitter, @efforg on Instagram, and @EFF on Facebook.
I'm in town and would like to stop by your office for a visit. Do you offer tours of the EFF offices?
Thank you for your interest in visiting. Unfortunately, our offices aren’t open to visitors for security and safety reasons.

ORGANIZATIONAL AND COMPANY MEMBERSHIPS

What is an organizational membership? 
Donations from organizations and businesses allow EFF to address challenges to digital freedom wherever we are needed most. Organizational memberships are available in a range of levels, starting at $1,000 and going up from there, viewable on our thank you page here. While EFF does not endorse private companies or their products, we're grateful for their contributions in support of our digital rights work. As a thank you for supporting our work in such a generous way, we'd be happy to put your company logo on the above page for the duration of your one-year membership. We can also add a no-follow link to the website of your choice. As we're a 501(c)(3) nonprofit, the donation to us is also fully tax deductible. 
How do I become an organizational member?
To make a gift online, email Daniel de Zeeuw at [email protected] for more information. You can also mail a check to: Attn: Daniel de Zeeuw, EFF, 815 Eddy Street, San Francisco, CA 94109. Upon receiving your donation, we'll ask for a resizable jpg of your logo with a white background and the page it should link to. We will then be able to update our website.
Can you put our company logo on your website?
We do have a page on our website that includes the logos of our organizational members: https://www.eff.org/thanks#organizational_members. We also be happy add a link to your logo that goes to your website. All of the organizational member links will include the rel="nofollow" attribute. We are pleased to publicly recognize all of our org donors, but we adopted this policy to screen out potential abuse of our program and site to raise the rank of third parties in search algorithms. Unfortunately, this is a growing problem for nonprofits. This was a complex decision since we know many of the sincere supporters behind these companies, but we decided that it was the best choice for us.
Can my company sponsor an EFF event?
Thank you for your interest in sponsoring an EFF event! We have several annual events with varying sponsorship opportunities, including Tech Trivia, Cyberlaw Trivia, and the Pioneer Awards: https://www.eff.org/pioneer/past-winners. If you’re interested in receiving more information, including sponsorship levels, please reach out to EFF's Associate Director of Donor Relations, Nicole Puller via email at [email protected].