Marketing & comms
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- ad blockers
- business communications
- communications
- content management system (CMS)
- content marketing
- customer experience (CX)
- customer journey mapping
- customer relationship management (CRM)
- digital marketing
- e commerce
- email marketing
- facebook at work
- instant messaging (IM)
- marketing automation
- QR codes
- search engine optimization (SEO)
- social media
- social media marketing
- unified communications (UC)
- Voice over Internet Protocol (VoIP)
Microsoft Teams enables users to appear offline
Microsoft Teams enables users to appear offline
Employees can now use the Teams platform without co-worker distractions
30 Oct 2020
Instagram to extend livestreaming time limit to 4 hours
Instagram to extend livestreaming time limit to 4 hours
Social media site will also soon support video archiving
28 Oct 2020
What is VoIP? How to choose the perfect system
What is VoIP? How to choose the perfect system
Here's what you should look for when picking an internet phone package
27 Oct 2020
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
C3 AI CRM is touted as the next generation of CRM that can harness mountains of data to give unique insights
27 Oct 2020
BT ditches Yammer in favour of Facebook Workplace
BT ditches Yammer in favour of Facebook Workplace
The company has already seen three million reactions and 970,000 comments on the B2B communications platform
27 Oct 2020
Evolution of the marketer’s toolkit
Evolution of the marketer’s toolkit
Navigating the DMP and CDP landscape
26 Oct 2020
Facebook adds SMB hosting to WhatsApp for businesses
Facebook adds SMB hosting to WhatsApp for businesses
SMBs will be able to use the firm’s infrastructure for free with Facebook Hosting Services when it launches
26 Oct 2020
CMS platforms succumb to KashmirBlack botnet as businesses rush online
CMS platforms succumb to KashmirBlack botnet as businesses rush online
Businesses warned to prioritise security as coronavirus forces many to ply their trade digitally
22 Oct 2020
Viasat launches VoIP designed for satellite internet
Viasat launches VoIP designed for satellite internet
The new satellite-based VoIP phone service offers significant cost savings over landline service
21 Oct 2020
Irish data regulator launches GDPR probe into Instagram
Irish data regulator launches GDPR probe into Instagram
Investigation launched after 60 million children were given the option to switch to a public-facing business account
19 Oct 2020
Twitter pins global outage on unscheduled 'system change'
Twitter pins global outage on unscheduled 'system change'
The brief outage heavily disrupted several of the firm's APIs including Enterprise Search and its Engagement API
16 Oct 2020
Google will start killing off Hangouts in 2021
Google will start killing off Hangouts in 2021
The tech giant will gradually migrate users to its free standalone Chat service early next year
16 Oct 2020
New chatbot and nano influencer services help online sellers
New chatbot and nano influencer services help online sellers
Online sellers will be able to grow brand awareness, boost buying frequency and build brand loyalty
15 Oct 2020
How to be a great motivator
How to be a great motivator
Sample our exclusive Business Briefing content
15 Oct 2020
New York finance watchdog says Twitter hack proves social media should be regulated
New York finance watchdog says Twitter hack proves social media should be regulated
The New York State Department of Financial Services says social media firms have too much responsibility with little government oversight
15 Oct 2020
French and Dutch officials back EU's plans to break up Big Tech
French and Dutch officials back EU's plans to break up Big Tech
A joint proposal adds weight to EU's own plans to curb the industry’s growing anti-competitive influence
15 Oct 2020
Facebook donates £1 million to support Bletchley Park’s survival
Facebook donates £1 million to support Bletchley Park’s survival
The donation mitigates some of the worst consequences of a severe revenue shortfall projected for 2020
13 Oct 2020
BT adds Zoom to digital workplace portfolio
BT adds Zoom to digital workplace portfolio
The company becomes the first to offer a fully-managed Zoom Meetings service
13 Oct 2020
Twilio acquires CRM startup Segment for £2.45 billion
Twilio acquires CRM startup Segment for £2.45 billion
The company says the deal will help it to achieve its vision of becoming the world’s leading customer engagement platform
12 Oct 2020
Five Eyes nations demand encryption 'backdoors' by-design
Five Eyes nations demand encryption 'backdoors' by-design
Tech companies are being urged to implement encryption-bypassing systems into their services by default
12 Oct 2020
What is CRM documentation?
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
9 Oct 2020
Slack plots 'enterprise-grade' security updates for Slack Connect
Slack plots 'enterprise-grade' security updates for Slack Connect
Slack also announced that users will soon be able to message users from other organisations directly
8 Oct 2020
Q&A: CEO Stefan Walther on the benefits of ‘Hosted by 3CX’
Q&A: CEO Stefan Walther on the benefits of ‘Hosted by 3CX’
3CX Phone System v16 continues to evolve and improve with its newest update
6 Oct 2020