Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2020

No incidents reported today.

Aug 20, 2020

No incidents reported.

Aug 19, 2020

No incidents reported.

Aug 18, 2020

Issues joining meetings and webinars with the Zoom Web Client

Resolved - We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web client and WebSDK.
Aug 18, 20:10 PDT

Monitoring - We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web client and WebSDK and are continuing to monitor performance.
Aug 18, 19:52 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 18:20 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 16:51 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 15:15 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 13:54 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 12:18 PDT

Identified - We have identified the issue causing users to be unable to join Meetings and Webinars through our web client and WebSDK. This does not impact joining through the Zoom application. We will provide updates as they become available
Aug 18, 12:10 PDT

Aug 17, 2020

Mac, Windows, Android, iOS, & Linux Client Update: 08/17/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Aug 17, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:01 PDT

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include pre-approved consent for unmuting and new phone features.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Aug 14, 12:23 PDT

Aug 16, 2020

Issues making and receiving calls in Zoom Phone

Resolved - We have resolved the issue causing users to be unable to make and receive Zoom Phone calls.
Aug 16, 20:47 PDT

Monitoring - We have resolved the issue causing users to be unable to make and receive Zoom Phone calls. We will continue to monitor and provide updates as we have them.
Aug 16, 20:28 PDT

Identified - We have identified the issue causing users to be unable to make and receive Zoom Phone calls. We will continue to provide updates as we have them.
Aug 16, 20:19 PDT

Update - We are continuing to investigate this issue.
Aug 16, 19:51 PDT

Investigating - We have received reports of users being unable to make and receive calls using Zoom Phone in our AU region. We are currently investigating and will provide updates as we have them.
Aug 16, 19:50 PDT

Zoom Rooms Enhanced Encryption Enablement (08/15/2020)

Completed - The scheduled maintenance has been completed.
Aug 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:00 PDT

Scheduled - We will be enabling enhanced encryption for Zoom Rooms, when connecting to the Zoom Rooms Controller and to the direct share functionality of the Zoom Meetings client. This enhanced encryption requires all Zoom Rooms devices to be running version 5.0.5. Zoom Rooms Controllers (including Zoom Rooms Scheduling Displays) not running the minimum versions will no longer function.

Please refer to https://support.zoom.us/hc/en-us/articles/360043770412 for more details.

If you have already updated your Zoom Rooms devices to version 5.0.5, there will be no operational impact.
Aug 14, 12:24 PDT

Aug 15, 2020

Web Backend Update: 08/15/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 PDT

Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes Zoom Phone availability in additional countries and additional admin controls for Zoom Phone.

There is no operational impact. All services will be available during this scheduled update.
Aug 14, 12:24 PDT

Zoom Phone Update: 08/16/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update will include zero touch provisioning for Poly D230 and additional supported devices.

There is no operational impact. All services will be available during this scheduled update.
Aug 14, 12:24 PDT

Issue with Zoom Phone Service (US & EU)

Resolved - At 9:04 PM PDT, a subset of users may have experienced issues placing and receiving phone calls.
At 9:30 PM PDT, engineers are aware and working to resolve the issue.
At 9:48 PM PDT, engineers have identified and resolved the issue. All services are recovered.
Aug 15, 21:00 PDT

Aug 14, 2020

No incidents reported.

Aug 13, 2020

Issue with intermittent connection to meetings and webinar

Resolved - We have resolved the issue impacting a subset of our meetings and webinars users connecting to a specific data center.
Aug 13, 16:31 PDT

Monitoring - We are continuing to monitor service for potentially impacted sessions. No new meetings or webinars should be impacted as they will leverage other data centers in Zoom’s global network.
Aug 13, 15:49 PDT

Identified - We have identified the issue impacting a subset of our meetings and webinars users connecting to a specific data center. We have removed the affected data center as an option for new meetings or webinars. As such, if your session has connection issues, please restart the meeting or webinar.
Aug 13, 15:24 PDT

Investigating - We have received new reports of intermittent connection issues to meetings and webinars for a subset of our users. Our team is continuing to investigate.
Aug 13, 15:04 PDT

Monitoring - Meeting and webinar services have been restored. We are continuing to monitor and will provide updates as we have them.
Aug 13, 14:52 PDT

Investigating - We are experiencing intermittent connection issues in one of our east coast sites. Current impact is some users may experience intermittent connectivity to meetings.
Aug 13, 14:30 PDT

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.