WhatsApp for Business: Connect with Customers Through Messaging

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Keep in touch with customers everywhere with WhatsApp.

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WhatsApp is a fast, simple and reliable way to message anyone in the world.

1.0 billionWhatsApp accounts are active every day.¹

1.5 billionWhatsApp accounts are active every month.¹

2 billionminutes of calls every day.¹

450 millionWhatsApp accounts are active on WhatsApp Status every day.¹

of people surveyed across eight markets say their messaging has increased over the past two years. Explore how messaging is threading together a new path to purchase. Get the insights from Facebook IQ.

Scale communication with customers through fast and reliable messaging.

Let people know where to reach you.

Create a business profile to connect with your customers where they spend their time.

Provide customer care.

Respond to people when they message you.

Customer support by chatting with your business on WhatsApp

Example of notifications businesses can send on WhatsApp to their customers

Send notifications.

Ensure customers see and act on the important information you send.

Leverage personal and trusted messaging tools to connect with customers.

WhatsApp Business app

The WhatsApp Business app was built with the small business owner in mind. With the free-to-download app, businesses can interact with customers easily by using tools to automate and quickly respond to messages.

WhatsApp Business API

Medium and large businesses access messaging solutions through the WhatsApp Business API. The API allows businesses to use tools to communicate with customers on WhatsApp.

An example of a travel WhatsApp notification with a QR code

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Drive discovery with ads that click to WhatsApp.

Add a call-to-action button to your Facebook ads that will open a chat in WhatsApp.

Example of call-to-action button at Facebook ads that will open a chat in WhatsApp

Businesses who use WhatsApp to communicate with their customers will be able to open more conversations with ads that click to WhatsApp.

Learn More

See how businesses like yours are using WhatsApp.

Cigna Hong Kong

Improving health insurance customer service with the WhatsApp Business API

MakeMyTrip

Providing travel convenience with WhatsApp Business API

Vodafone Germany

Improving communications and customer service with WhatsApp Business API

Klook

Getting closer to customers with WhatsApp Business API

PlayKids

Building customer relationships with WhatsApp Business API

Pollo Campero

Streamlining orders and meal delivery with the WhatsApp Business API

See All Success Stories

Ready to get started? Set up your WhatsApp business presence.

Learn how to set a WhatsApp business profile

Download the WhatsApp Business app.

Download the WhatsApp Business app on Google Play

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