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Get personal with an audience of over 1.3 billion people on Messenger1.
Messaging inspires trust.
Among people surveyed who message businesses2 the majority say being able to message a business helps them feel more confident about the brand3.
76%in Brazil
79%in India
66%in the UK
69%in the US
Discover how people are increasingly turning to messaging apps to connect with businesses around the world from Facebook IQ.
How can Messenger help your business?
Acquire customers.
Messenger helps you simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time.
Enable transactions.
Building a presence on Messenger allows people to browse your products and services, and purchase them directly in the conversation.
Drive awareness.
Building an experience on Messenger can help get your business, product or service in front of more people. Whether you’re launching a new product or driving awareness, conversation creates a meaningful connection with your business.
Show customers you care.
Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. No more waiting on hold or keeping website windows open. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement.
Learn how businesses are driving results with Messenger.
Read the latest Messenger news, updates and best practices.
Strategy ·
Making it Easier to Create Custom Stories Ads
We are introducing new customizable templates for stories ads across Facebook, Instagram, and Messenger to help you deliver your message in an immersive environment.
Announcements ·
Feature and policy updates to the Messenger platform
Facebook Messenger announced some feature and platform updates last week to improve business interaction quality. Here are the highlights.
Announcements ·
Making it easier for businesses to chat with customers in Messenger
Facebook is rolling out lead generation in Messenger globally for businesses. Discover more about automated question experiences for your customers.
Announcements ·
F8 2019: Making It Easier for Businesses to Connect with Customers on Messenger
Today at F8, we introduced two new ways we're making it easier for brands to connect with people and get business done on Messenger.
Strategy ·
Learn How to Capture Attention and Drive Results with Stories Ads
We put together a list of tips to help you build successful stories ads.
Tips ·
Make Chatting with Your Business Feel Personal
Focus on making customer conversations feel natural and representative of your brand's unique value in order to increase engagement and improve customer satisfaction.
