Unleashing the Potential of CRM and Virtual Telephony Integration
![](https://webcf.waybackmachine.org/web/20191206035300im_/https://habrastorage.org/webt/ms/sp/p4/msspp463-5fng3k67g_d6wxsu80.png)
Virtual phone systems and CRM need little introduction to anyone active in the business world. A look at a range of recent studies indicates that close to 40% of American businesses make at least partial use of VoIP today. The CRM software market is also growing rapidly with estimates that it will be bringing in an astonishing $80 billion in revenues in five years time. What do these two technologies share in common?