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@NatWest_Help

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Joined April 2011
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  1. Pinned Tweet
    3 hours ago

    🔥 NEW SERVICE PILOT 🔥 We're piloting voice technology that allows customers to ask basic banking questions like 'what's my balance?' through a Google Home smart speaker or smart phone. And it's secure, with access protected by a voice PIN only you can set up.

    6 replies 4 retweets 11 likes
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  2. 3 hours ago

    We invited ~30,000 customers to register for the pilot and 500 have been chosen to start testing the service later this month, including 30 with a disability. We're not taking any more sign ups right now, but keep following us to find out about other technology we're trialling.

    4 replies 7 likes
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  3. Aug 9

    @MattyNeedham91 Thanks for letting us know Mat! :) PW

    2 replies 4 likes
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  4. Aug 8

    Teachers, did you know we’ve developed specific resources for pupils aged 5-16 or older with SEND (special educational needs and disabilities) that can be used in your classroom?

    2 replies 18 retweets 26 likes
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  5. Aug 7

    Top tips to stay safe: - NEVER give your card reader codes over the phone - NEVER log into Online Banking whilst sharing your screen with someone else - If in doubt, call us on a number you can trust from our website or the back of your card

    3 replies 14 retweets 12 likes
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  6. Aug 7

    ⚠️ Scam alert: criminals posing as your phone/internet provider They’re convincing customers to give up sensitive information, including card reader codes.

    4 replies 35 retweets 27 likes
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  7. Aug 5

    It was great to see our NatWest colleagues, friends and family celebrating in style at 🏳️‍🌈

    Our NatWest colleagues had a great time busting out the poses and more importantly, their pride for Brighton and Hove Pride.
    NatWest colleagues taking some Pride selfies!
    Colleagues holding up our balloon arches
    Balloon arches from the parade
    3 retweets 13 likes
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  8. Aug 2

    Heading to Brighton & Hove Pride tomorrow? Look out for our Rainbow Network representing us in the parade. 🏳️‍🌈

    4 replies 8 likes
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  9. Aug 1

    Will payments to the EU cost me more money after Brexit? While future government regulations will only apply in the UK, we don't expect there to be extra charges for using a card in EU countries. Existing foreign exchange charges will still apply.
    Will I be able to make and receive payments from EU countries? Yes. Making payments to EU countries will be the same as it is now. Your usual direct debits and other payments should continue as normal.
    Will I be able to make payments from the UK in euros? Yes. You’ll be able to make payments in euros in the same way as you would now.
    1 reply 1 retweet 4 likes
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  10. Aug 1

    Will I be able to access my account online and my mobile app from other countries? Yes. There should be no changes so you can continue to access and use online banking and your mobile app as usual.
    Will I be able to order travel money before travelling to EU countries? Yes, but if there’s significant market disruption after Brexit, we may need to make short term changes to our travel money service. Try to order at least 5 days before collection to ensure the currency you need is available.
    I live in an EU country and have a NatWest account. Will I be able to use it? Yes. There should be no changes so you can continue to access and use your account as usual. Your direct debits and payments should continue as normal.
    Will Euros be more expensive for my holiday? Fluctuations in currency could and do occur. As we do today, NatWest will always offer the best price we can.
    2 replies 7 likes
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  11. Aug 1

    With the Brexit clock ticking: what will it mean for your personal banking? Deal or no deal, we've cut through the jargon to answer your most frequently asked questions. Tap to expand answers below or visit

    Will my money be safe? Yes. Your money will continue to be protected by the Financial Services Compensation Scheme (FSCS).
    Will my NatWest travel insurance still cover me in the EU? Yes. If your travel’s delayed or has to be abandoned due to Brexit disruption, you’ll be covered according to the T&Cs of any travel insurance policy that you have with your NatWest current account. And you’ll be covered for all insured health conditions.
    Can I still use ATMs in EU countries? Yes. It will still be easy to use your bank card in ATMs across Europe, in much the same way as you can use it already in non-EU countries, such as America or Australia.
    Will I still be able to use my debit or credit card in the EU? Yes. You'll still be able to use your cards to make payments or withdraw money from ATMs. You can also continue to use Apple or Android Pay, as you do today too.
    1 reply 4 retweets 9 likes
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  12. Jul 31

    To make it easier for the next generation to play cricket, we’ll be donating £6 to Chance to Shine each time a Six is scored at today’s tournament. Good luck to everyone! 😃

    7 likes
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  13. Jul 31

    We’re at the Street Final’s in Nottingham today with England cricketers Alex Hartley, Liam Plunkett and Tom Curran. 🏏

    Action from the Chance to Shine Street finals!
    Action from the Chance to Shine Street finals!
    Action from the Chance to Shine Street finals!
    1 reply 1 retweet 8 likes
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  14. Jul 31

    Today marks 52 years since we opened our first ATM 💷 Withdrawing money was a bit different back then, but our first ATM marked an important step towards the services we use today.

    Getting cash out: then and now
    Today marks 52 years since we opened our first ATM 💷 Withdrawing money was a bit different back then, but our first ATM marked an important step towards the services we use today. #MemoryBank
    2 replies 6 retweets 23 likes
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  15. Jul 30

    Scammers will often attempt to convince you that your bank won’t act in your own interest. Sarah and Jane from NatWest Southport spoke to us about how they stopped a customer from falling victim to this type of scam.

    5 replies 11 retweets 16 likes
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  16. Jul 25

    Did you know anyone calling you out of the blue about your pension is breaking the law?   Read more on pension scams here:

    Cold calling about pensions is illegal. Pension fraud victims lost an average of £91,000 each last year, according to Action Fraud, having been tempted by scammers promising high returns from non-existent investment schemes. #ScamSmart
    Be #ScamSmart and think about what's being asked of you if you get a call about pensions. If you do receive a cold call, report it immediately to Action Fraud. Any companies found breaking the rules can now be fined up to £500,000.
    3 replies 16 retweets 12 likes
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  17. Jul 24

    Customers opening an account online will now upload a selfie alongside a picture of their proof of ID and address. The technology, that comes from fintech start-up , makes using fake or intercepted ID virtually impossible and will help us stop criminals laundering money.

    6 replies 13 retweets 23 likes
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  18. Jul 18

    ⚠️ We’ve noticed an increase in the number of scam telephone calls. To stay safe from these calls to read our advice and learn what to look out for.

    Scam alert: increase in scam phone calls. Fraudsters claiming to be from your bank will call to tell you that there’s a problem with your account. They’ll ask for your personal details (such as your mobile activation code) and will tell you they’ll keep you safe if you provide the information.
    Don’t forget that fraudsters will pressure you to act quickly, they do this so you’ll have less time to think. And remember, they may also already have some of your personal information including your name or address and will use these to convince you the call is genuine.
    Never give out or type the following details over the phone: • Your mobile banking app activation code and passcode • Your full Online Banking pin • Your full Online Banking password • Card reader codes • Details from your debit or credit cards
    If you’re asked for any of these details, end the call immediately (even if the caller claims they’re from your bank or the police). If you’re still concerned, remember that you can always find genuine numbers for your bank on their website.
    10 replies 18 retweets 23 likes
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  19. Jul 17

    We're not currently recruiting any more customers to take part in this trial, but keep following us on social media for updates on this and other new technology we're testing.

    2 replies 8 likes
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  20. Jul 17

    They'll make paying easier & more secure, allowing payments over the £30 contactless limit using fingerprint authentication instead of Chip & PIN. Developed with &

    2 replies 2 retweets 18 likes
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