What is Apple Trade In?
It’s our trade-in and recycling programme that’s good for you and the planet.
We work with trade-in partners who give you an estimated value based on the device information you provide. If you accept the quote, our partner will arrange a courier to pick up your device (at no cost to you).
Our partner will inspect your device and if it is in the condition stated, you’ll receive a payment for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).
If it’s not eligible for credit, you can recycle it for free.
Does Apple offer recycling?
Yes. You can recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on apple.com for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education and institutional customers. When we receive your device it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.
What happens to my device once I trade it in or recycle it?
When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.
How long does the entire process take?
The entire trade-in process depends on our trade-in partners but usually takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.
How do I follow the status of my trade-in?
You can follow the status of your trade-in by using our trade-in partner’s status portal.
Will I receive the quoted value?
Our trade-in partner will inspect your device. If it’s in the condition described, you will receive a payment of the quoted value. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive a payment, or reject it and have your device sent back to you for free.
What devices are eligible for Apple Trade In?
You can trade in Apple and third-party devices. Many Apple and third-party devices are eligible for a trade-in refund. And all Apple devices are eligible for recycling. Either way, hand us your used devices and we will handle them responsibly.
Can I cancel my trade-in?
If the courier hasn’t picked up your device yet, you can cancel your trade-in by following the link in the confirmation email. If your device has already been picked up, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.
Do I have to send in my device’s accessories (charger, cables and so on)?
In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to but you can send in your chargers and cables, and they will be recycled for you.
Can I trade in at an Apple Store?
You can only trade in online. Recycling your used devices is available in all our retail stores as well as online.
Can I trade in or recycle more than one device at a time?
You can trade in as many devices as you like but we accept only one device per transaction.
How do I pack my device for trade-in?
Once you fill out your trade-in information with our trade-in partner and verify your email, you can arrange for pick-up of your device or ask them to send you a trade-in kit. The kit includes instructions on how to prepare, pack and ship your device.
How do I pack my device for recycling?
Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:
- Discharge the unit to less than 30 per cent.
- Do not ship electronics that are disassembled into parts.
- Do not ship electronics with swollen or damaged batteries.
- For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box.
- Ship only one device per box.
When will I get my payment?
It will be issued within two weeks of shipping your device via bank transfer.
How do I find my serial number?
What happens to my personal information after I send in my device?
Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.
What if I can’t print my shipping label or find my shipping instructions?
Contact our trade-in partner via the email or phone number in your confirmation email.
How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?
To turn off Find My iPhone or Find My iPad on your device:
- Tap Settings.
- Tap Apple ID, then tap iCloud.
- Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): Follow this guide.
How do I reset my Apple device and what else should I do before I trade it in?
Do I have to provide a proof of purchase for the device I’m trading in?
No, there is no proof of purchase required to trade in a device with Apple Trade In.
How long do I have to send my device to you?
The estimated trade-in value can vary depending on the trade-in partner but is usually valid for around 14 days, and we encourage you to send the device to our trade-in partner within this timeframe to ensure getting this value.
How do I get additional help with my trade-in?
Contact our trade-in partner via the email or phone number in your confirmation email.