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Frequently Asked Questions
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HomeStars
How does HomeStars work?
How can I be sure the reviews on your site are real?
How can I build a better profile?
How can I get more exposure from my profile?
How do I upload my logo?
How do I upload a cover photo?
What is the Homestars for Business App?
What is HomeStars Verified?
Homeowner (Customer / Reviewer)
Who is this customer/I don't know who they are? How do I contact them?
What is a verified private user?
Who can leave a review? Can I write a review on my customer's behalf?
How do I change incorrect information in a review? I.e. wrong price, postal code, user location, spelling mistake, review details.
How many reviews can one customer/household write on my company?
What do you do with my customer's information when they write a review?
Review posting/editing/removing process
Where's my review? What is the review posting process?
How many reviews can one customer/household write on my company?
How and when should I respond to a review?
What should I do if I think a review is fake?
When will the review be investigated? How will I know when it's done?
Under what circumstances would a review be removed? What counts as defamatory?
Can review writers edit their reviews?
Site Usability
What makes app reviews different? Are they more trusted?
How can I add photos to my reviews?
What do the flags mean?
What is Star Score?
How do the Star Reviewer badges work?
Why can someone else create a listing for me?
Why can't I delete my listing? My company is out of business, how can I delete it?
Lead Driver
What is Lead Driver
How does Lead Driver work?
Why should I join the Lead Driver network?
How do I sign up for the Lead Driver network?
What does getting “Verified” mean?
Can I choose which kinds of leads I’ll receive?
Can I choose what area I’ll receive leads from?
How do I reply to leads?
Why do leads have different prices?
Can I request reviews?
Do I have to buy leads to have a profile on HomeStars?
If the homeowner decides to work with someone else, do I still have to pay for the lead?
Do I pay for every lead that I receive?
What if I receive a “bad lead?”
How will I be charged?
How much does Lead Driver cost per month?