Support Services for Enterprise and Business Client Systems

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Enterprise
End-User
Fix your PC

Services

ProSupport Plus for Enterprise
Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.
ProSupport for Enterprise
Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.
ProSupport One
Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.
Parts and Labor Response Options
When you need parts or a technician, our next-day and same-day service options to keep things up and running.
TechDirect
Train staff and support your systems with this self-service portal designed to help IT teams work more efficiently
SupportAssist
Dell SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.
Specialized Onsite Services
Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need to enhance response times, achieve your performance goals and quickly implement critical projects.

Resources

Optimize for Storage
13/2/2018
Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.
ProSupport Plus for Enterprise Data Sheet
16/8/2017
Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

Services

ProSupport Plus for PCs and Tablets
ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.
Dell ProSupport
Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.
Accidental Damage Service
Dell Accidental Damage and Repair Services keep your device up and running to get your equipment back in working order.
IT Advisory Services
Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

Services

Warranty Renewal
Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.
Fix Your PC
Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.