Help Me Choose: Premium Support Plus Services
Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.
Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.
Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.
Limited Hardware Warranty/Basic Hardware Service With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device. | |
Premium Support Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals. Includes:
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Premium Support Plus Premium Support Plus is Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix. All the features of Premium Support AND…
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Base Warranty | Premium Support | Premium Support Plus | |
Technical support through phone and online* | Varies | 24x7 | 24x7 |
Hardware repair model* | Varies | Onsite | Onsite |
Dedicated phone queue with direct access to Dell support experts | • | • | |
Single resource for software and hardware expertise | • | • | |
Collaborative help to resolve everyday software issues* | • | • | |
International support – help that travels with you* | • | • | |
SupportAssist technology enabled features* : | |||
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Personalized help with software to set data backup, parental controls, and more | • | ||
Repairs for accidental damages like drops, spills and electrical surges | • |