HomeStars

HomeStars

How does HomeStars work?

How can I be sure the reviews on your site are real?

How much does it cost to upgrade my profile?

How do I upload my logo?

How do I upload a cover photo?

What is the Homestars for Business App?

How can I get more exposure from my profile?

Homeowner (Customer / Reviewer)

Who is this customer/I don't know who they are? How do I contact them?

What is a verified private user?

Who can leave a review? Can I write a review on my customer's behalf?

How do I change incorrect information in a review? I.e. wrong price, postal code, user location, spelling mistake, review details.

How many reviews can one customer/household write on my company?

What do you do with my customer's information when they write a review?

Review posting/editing/removing process

Where's my review? What is the review posting process?

How many reviews can one customer/household write on my company?

How and when should I respond to a review?

What should I do if I think a review is fake?

When will the review be investigated? How will I know when it's done?

Under what circumstances would a review be removed? What counts as defamatory?

Can review writers edit their reviews?

Site Usability

What makes app reviews different? Are they more trusted?

How can I add photos to my reviews?

What do the flags mean?

What is Star Score?

How do the Star Reviewer badges work?

Why can someone else create a listing for me?

Why can't I delete my listing? My company is out of business, how can I delete it?