Joyce Factory Direct of the Carolinas, LLC

3.57 | 12 Verified Ratings
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Joyce Factory Direct of the Carolinas, LLC

3.57 | 12 Verified Ratings
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704-285-7400

5005 West WT Harris Boulevard, Suite J
Charlotte, NC 28269
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Profile
Joyce Factory Direct of the Carolinas, LLC

Since 1955, our parent company, Joyce Factory Direct of the Carolinas, LLC, has been one of the premier manufacturers and installers of replacement windows & doors, vinyl sunrooms, patio roofs and patio and deck enclosures. Founded by Albert and Gustav Schmidt, Joyce is now a third generation family owned business. We continue to provide affordable sunrooms and windows that remain on the cutting edge of technology and environmental standards.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Charlotte
  • Gastonia
  • Rock Hill
  • Fort Mill
  • Mooresville
  • Concord
  • Matthews
  • Kannapolis
  • Huntersville
  • Monroe
  • Davidson
  • Lowell
  • Indian Trail
  • Pineville
  • Statesville
  • Rockwell
  • Locust
  • Mineral Springs
  • Cornelius
  • Belmont
  • Paw Creek
  • Cramerton
  • Stanley
  • Troutman
  • Waxhaw
  • Granite Quarry
  • China Grove
  • Mount Holly
  • Denver
  • Salisbury
  • Dallas
  • Mount Mourne
  • Landis
  • Midland
  • Newell
  • Harrisburg
  • See All >

Services Offered

Additions & Remodeling
  • Sunroom or Patio Enclosure Build
Hot Tubs, Spas & Saunas
  • Bathtub Liner or Shower Surround Install
Plumbing
  • Bathtub Install or Replace
  • Shower Install or Replace
Windows
Related Services Available from Other Pros >

Website

http://www.jfdcarolinas.com

Areas of Expertise

  • Replace Bathtub Liners and Shower Surrounds
  • Install Bathtubs and Showers
  • Build Sunrooms and Patios
  • Windows
  • Kitchen Refacing

Product Brands Used

  • Therma Tru Doors
  • Joyce Windows, ProVia Doors
  • Owens Corning
  • Oasis Sunrooms by Joyce, Bath Makeover Baths & Showers, Royal Siding & More

Quick Facts

Business Hours
Monday - Friday 8:00 am - 9:00 pm
Saturday - Sunday 9:00 am - 8:00 pm
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: Limited Lifetime Transferable on most products
  • Credit Cards Accepted

Credentials

In Business Since: 1955
Memberships & Affiliations
  • American Architectural Manufacturers Association (AAMA)
  • Window and Door Manufacturers Association (WDMA)
  • NFRC
  • Better Business Bureau, National Sunroom Association, Chamber of Commerce
State Licensing
Trade: Limited Building
License #: 74242
Expiration: 12-31-2017
Trade: General Contractor BD2
License #: 118468
Expiration: 10-31-2018
Green Certifications
  • Lead-Safe Certified Firm
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 10-11-2017
Awards
  • 2008, 2009, 2010, 2011, 2012 PRO Remodeler of the Year
  • 2013, 2014 NARI CoTY First Place Design Award Winner
  • National Sunroom Association 2008, 2010, 2011, 2012, 2013, 2014 1st Place Design - Award Winner
  • 2006 Builder's Magazine Top 100 Best New Products
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Multiple Sclerosis Volunteers - What A Difference A Day Makes!

American Cancer Society - Relay For Life

United Way

Knights of Columbus, Kiwanis International, Hiram House, Loves & Hugs Hospice

Local Little League Teams, Road to Hope Foundation & More!

How We Got Started

I chose to work in this industry because We love working with and helping people!.

We started in this industry in 1955.

We describe our business as Family owned and operated

What do I like to do in my free time?

Love to spend time with my family & dogs as well as coach their youth sports teams.

 
Profile Photos Ratings & Reviews

Photos
Joyce Factory Direct of the Carolinas, LLC

My Work
9 Projects
  • Before and After Col...
    1 photo
  • Sunrooms
    10 photos
  • Kitchen Updating
    8 photos
  • Roofing
    6 photos
  • Doors
    6 photos
  • Decks, outdoor livin...
    8 photos
  • Walk In Tubs
    5 photos
  • Siding
    10 photos
  • Windows
    5 photos
Save 15% on with Factory Direct Specials Save 15%
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Profile Photos Ratings & Reviews

Ratings & Reviews
Joyce Factory Direct of the Carolinas, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 12
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5.0   |  
Review by in Rock Hill, SC
Project: New Windows - 3-5
David, the sales guy, was great. The father/son duo who installed the windows were awesome as well. We are very satisfied and the windows are lovely. It was 82 degrees outside. We forgot to turn the air on and it only rose to 76 degrees inside. The floor in the sunroom is still cool to the touch!
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1.0   |  
Review by in Huntersville, NC
Do not trust this company. Would like out of our contract, no work has been done to date. They won't allow it. On February 8th, my husband and I met with David, nd signed a contract to have a sunroom/addition added to our house at a price of $39,000.00 to include shoring up an existing desk to use as the foundation of this addition. This was with the understanding that we were responsible for having plumbing roughed in, installing the bar and flooring. We had budgeted another $5-10k for this remaining work. We also told him that we had money being shifted around and wouldn't be able to pay the first installation payment of $19,500.00 until April at which time he would send someone to measure and collect these funds. He was happy to take $1000 of this money to honor our contract. We were able to gain access to these funds by March 4th, at which time the measuring person came out. We gave him an additional check for $18,500.00. He told my husband that there was no way that the county would let us shore up the deck and we'd probably have to have it torn out and replaced with either another deck or concrete. He said it could take a while to know for sure. So, that evening, I sent David an e-mail asking for a price for this extra expense as we knew were would be cutting it close within our budget if a substantial amount was going to be tacked onto the project at the end and wanted a heads up. He said he would know something by the following Monday (March 6th). David contacted us and met my husband at the house on March 8th, with a new extra cost of $6000 to tear out the old deck and put down a concrete slab. This takes us to $45,000, eating a huge amount out of our finishing budget. My husband told him we'd have to talk and let him know if we wanted to proceed but was made to sign this new estimate and was told that he had 3 days to cancel. We talked that night and that same evening my husband sent a formal e-mail saying that this would push us out of our comfort zone and we wanted to cancel the project. The next day, Tony, the Sales Manager, contacted my husband and wanted to discuss what could be done to continue the project. my husband told him that he was quoted the most expensive windows and wanted the bottom line walk away, itemized quote by Monday, March 13th. We received nothing but a phone call message and a strange e-mail stating that we were quibbling over pennies and that he wanted to continue the project, at no additional cost. My husband responded by stating that we wanted to cancel the project and wanted a refund by Friday, March 17th. At this point, we felt that they were being very dishonest and were very afraid that we would get into this project and they would start nickel and diming us once they had us at a point we couldn't stop anything. They had already cashed our checks for a total of $19,500.00 and they hadn't even gotten approval from our HOA yet! On March 14th, we received an e-mail from their Operations department with requests to approve our drawings. My husband then responded by copying her and Tony and said once again in his email that we had cancelled the project and were expecting a full refund. On March 17th, I sent a letter to the President of the company and his response is that we didn't cancel the project within 3 days of the original contract date (February 8th), therefore, we are obligated to the contract. This means, they think we are obligated to allow people we no longer trust, to start construction on our home. There is absolutely no way. On March 23rd, we hired a lawyer. They have asked us to remove our reviews, which we won't do unless and until we receive the money they have taken from us. DO NOT HIRE THIS COMPANY!!!
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5.0   |  
Review by in Charlotte, NC
Project: New Windows - 6 +
The installers, the Longs, a father and son team were excellent in every way. They were neat, efficient, true craftsmen that executed their jobs with great expertieze. They were helpful providing explanations to any and all questions I had. It would be my opinion that they have few equals and none superior.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Monroe, NC
Project: New Windows - 6 +
Great love my windows

1 of 1 users found this review helpful.

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1.0   |  
Review by in Gastonia, NC
Tis company is out of Ohio and all calls to there charlotte office are directed to Ohio office. This company promise a lot and in my opinion those promises are like farts in the wind. The project started on Jan 4 2016 I was told for the amount of work needed to do this job it would take three to four days. They finished up on Jan 27 2016. Yes there were days where it rained and snowed but the actual number of days they could have worked was 15. Call to the contractor were never returned on time. Promises from the owner of the company were broken on a constant basis. The actual work on the house look less than a professional would have done. The men they sent out were more experienced in doing sunrooms than Vinyl siding installs. I thought I was dealing with a professional company after reading all these glowing reviews, but sadly this was not the case. I cannot contact the salesman or the contractor who sold and directed the work on my house because Joyce Factory Direct fired them in the middle of this project. If you do hire this company please get all the promise they make to you in the contract that you sign and make sure you and they can read the contract. The salesman who wrote up this contract did not have it typed up and his handwriting was poor. We had disputes on what was promised and what was listed in the contract. Again this goes back to those promises being farts in the wind thing.

4 of 4 users found this review helpful.

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2.5   |  
Review by in Cornelius, NC
Project: New Windows - 6 +
Window quality appears to be good,install has been a nightmare.

6 of 6 users found this review helpful.

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5.0   |  
Review by in Gastonia, NC
Everyone was very professional and on time to complete work

4 of 4 users found this review helpful.

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4.0   |  
Review by in Huntersville, NC
This was a good experience. Took longer than we thought it would due to inspections however we are very satisfied with the end result.

3 of 3 users found this review helpful.

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4.5   |  
Review by in Mooresville, NC
Project: New Windows - 6 +
The warranty said anything that went wrong they would fix right away, but we had a small problem and it took them seven months to come back out. Other than that we are happy with the windows.

4 of 4 users found this review helpful.

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4.5   |  
Review by in Gastonia, NC
Project: New Windows - 6 +
The quality of the windows, at this time, seems superior and worth the extra money compared to other quotes I received. However, I did not appreciate the high-pressure sales tactic used during the consultation. On the other hand, the window quality and warranty spurred me to make the decision to use this company. The windows were installed professionally and with great care. At this time, they perform according to the standards we expected. As far as value for the money, that remains to be seen upon the next electric bill. I do anticipate a difference as standing in front of the window in full sun we feel absolutely nothing, which is a wonderful thing considering my windows are in full sun for most of the day.

2 of 2 users found this review helpful.

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Showing 1-10 of 12
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Joyce Factory Direct of the Carolinas, LLC
3.57
12 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
7
4 Stars
1
3 Stars
1
2 Stars
0
1 Stars
3
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