FAQ

Installation Instructions

1. Upload the gravityforms-luminate directory to your plugins directory (typically /wp-content/plugins/)
2. Activate the plugin through the ‘Plugins’ menu in WordPress
3. Navigate to Forms > Settings in the WordPress admin
4. Click on “Luminate Constituents API” in the lefthand column of that page
5. Enter your organization’s servlet (domain), organization short name, API key, API username, and API password
6. Edit the “Settings” of individual forms to configure how data is fed into Luminate

Does this work with Ninja Forms, Contact Form 7, Jetpack, etc?

Nope. This is specifically an Add-On for Gravity Forms and will not have any effect if installed an activated without it.

What version of Gravity Forms do I need?

You must be running at least Gravity Forms 1.9.3.

What kinds of data can this pass to Luminate?

Right now, this Add-On supports pushing Gravity Forms responses into Constituent records, and/or into Survey responses. It does not support advocacy forms or donation forms. It can pass data into any built-in Constituent field in Luminate, as well as into fields of any published Surveys.

My survey data isn’t making it into Luminate how I expected. Is this plugin broken?

Due to the flexibility of Luminate’s survey tool, it’s not possible at this time for this plugin to perform any validation on the field values being fed from the user into Luminate. The survey tool can be very particular about what it accepts: a minor mismatch in a field’s value (such as a misspelling) can cause Luminate to ignore/reject a provided value. If you’re having problems, your best bet is to triple-check that the Gravity Forms-generated field values exactly match the valid, acceptable field values defined in your survey.