Terms and Conditions
Premium Program
- You will not be assigned a specific HomeAdvisor customer care representative as your Home Expert, rather, your Home Expert may be different HomeAdvisor representatives, based upon availability at the time of your request.
- HomeAdvisor Premium covers only assistance with home services related requests, and specifically excludes legal, medical, tax or other non home-services related support.
- A Home Expert cannot and will not negotiate or sign contracts for you.
- A Home Expert cannot guarantee pricing or preferential treatment by service professionals.
- Requests made for a Home Expert to find the lowest priced services will be done by a Home Expert in a commercially reasonable manner until the Home Expert believes that the price found is the lowest reasonable price, in certain cases by providing you with HomeAdvisor's True Cost Guides to help you evaluate pricing.
- A Home Expert cannot be used for physical tasks (e.g., meeting potential contractors in person);
- A Home Expert cannot assist you with obtaining building permits.
- Your Premium membership may only be used for personal home services needs, and may not be used for commercial or business purposes. In certain cases, and only with your permission, a Home Expert may search outside of the screened and approved HomeAdvisor network to find a service professional that can complete your job.If you choose to hire a service professional that is not a screened and approved member of the HomeAdvisor network, HomeAdvisor expressly disclaims any and all warranties, guarantees, representations, or assurances with respect to that service professional, their actions or inactions, and the work they provide, including that the project will be done right. Further, in such event, the pre-screening section of the HomeAdvisor Consumer T&Cs; do not apply to such non-member service professionals.
- HomeAdvisor Home Experts are not licensed contractors or tradesmen, and cannot provide advice, or guidance, regarding services related to construction, maintenance or improvement.
- All disputes with Member Service Professionals must be thoroughly and accurately documented in writing and copies of all related documents, including original signed contracts or agreements, evidence of payments, signed change orders, etc. must be provided to HomeAdvisor if you would like your Concierge to assist in resolving any disputes.
- In certain cases, and only with your permission, a Concierge may look outside of the screened and approved HomeAdvisor network to find a service professional that can complete your job. If you choose to hire a service professional outside of the HomeAdvisor network, HomeAdvisor expressly disclaims all warranties, guarantees, representations, or assurances with respect to that service professional or the work they provide, including that the project will be done right. Further, in such event, the pre-screening section of the HomeAdvisor Consumer T&Cs; do not apply to such non-member service professionals.
A Home Expert will assist you in getting your home projects for which you hire a screened and approved active member of the HomeAdvisor network ("Member Service Professional") done right. In the event of any dispute between you and a Member Service Professional, HomeAdvisor will endeavor to help you reach a mutually acceptable resolution with the Member Service Professional, however, HomeAdvisor is not responsible or liable to either you or the Member Service Professional if a mutually acceptable resolution is not reached.
Moreover, in order to receive the benefits of HomeAdvisor's promise to help get your project done right, the following requirements apply:- You must have a written contract signed by both you and the Member Service Professional ("Work Agreement").
- HomeAdvisor's obligations apply solely to work that is clearly set forth and agreed upon in the Work Agreement.
- The service professional must be a Member Service Professional and not a service professional outside of the HomeAdvisor network.
- The work must be for you as an individual consumer requesting service for your residential property (i.e. Service Requests submitted by commercial entities such as property management companies, real estate investment companies, or home builders are not covered).
- Your method of payment to the Member Service Professional must be provable/traceable (e.g. copy of a cancelled check)
- Any complaints about work must be able to be objectively assessed, rather than subjective (e.g., dissatisfaction with a color or trim that you selected).
- You must first seek a remedy with the Member Service Professional before reaching out to HomeAdvisor for assistance.
- You must contact HomeAdvisor customer service via phone, e-mail, letter, fax, or online "live chat" within 60 days following the events giving rise to your issue or concern. If you notify HomeAdvisor that you are dissatisfied with the work performed by a Member Service Professional, and that you have been unable to resolve any dispute with the Member Service Professional, HomeAdvisor may elect, in its sole discretion and at no expense to you, to have one or more additional HomeAdvisor Member Service Professionals ("Reviewing Service Professionals") inspect the service or project, potentially including visiting the job site and interviewing you, and render their opinion to HomeAdvisor as it relates to the workmanship and service of the original Member Service Professional. If HomeAdvisor chooses to employ this approach, which is solely at HomeAdvisor's discretion, then you must accommodate such a visit and provide complete and accurate information to the Reviewing Service Professional.
- HomeAdvisor shall also have the right, in its sole discretion, to choose whether to have another HomeAdvisor Member Service Professional ("Remedy Service Professional") provide service to remedy the workmanship or services in dispute at no expense to you.
- All disputes with Member Service Professionals must be thoroughly and accurately documented in writing and copies of all related documents, including original signed contracts or agreements, evidence of payments, signed change orders, etc. must be provided to HomeAdvisor if you would like your Home Expert to assist in resolving any disputes.
HomeAdvisor may terminate your Premium membership immediately if it determines, in its sole discretion, to eliminate the service, or due to a breach of these terms or the HomeAdvisor general terms or misuse of HomeAdvisor Premium including, but not limited to verbal or written abuse, profanity, unacceptable questions, making threats, using the service in the commission of a crime, violating privacy laws, asking questions or making statement deemed inappropriate by the Home Expert or any other use that constitutes misuse. "Misuse" may also mean calling the Home Expert or submitting requests to the Home Expert that are considered frivolous in nature or using the service for reasons that are not considered need-based. Furthermore, access to HomeAdvisor Premium is to be used solely by the Premium Member or other authorized users living in or owning the property for which the Home Expert assistance is requested. Your service may be terminated if at any time, your HomeAdvisor Premium Membership is used by unauthorized users. Your membership will expire at midnight on the last day of your subscription period.
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