A Home Expert will assist you in getting your home projects for which you hire a screened and approved active member of the HomeAdvisor network ("Member Service Professional") done right. In the event of any dispute between you and a Member Service Professional, HomeAdvisor will endeavor to help you reach a mutually acceptable resolution with the Member Service Professional, however, HomeAdvisor is not responsible or liable to either you or the Member Service Professional if a mutually acceptable resolution is not reached.

• You must have a written contract signed by both you and the Member Service Professional ("Work Agreement").
• HomeAdvisor's obligations apply solely to work that is clearly set forth and agreed upon in the Work Agreement.
• The service professional must be a Member Service Professional and not a service professional outside of the HomeAdvisor network.
• The work must be for you as an individual consumer requesting service for your residential property (i.e. Service Requests submitted by commercial entities such as property management companies, real estate investment companies, or home builders are not covered).
• Your method of payment to the Member Service Professional must be provable/traceable (e.g. copy of a cancelled check)
• Any complaints about work must be able to be objectively assessed, rather than subjective (e.g., dissatisfaction with a color or trim that you selected).
• You must first seek a remedy with the Member Service Professional before reaching out to HomeAdvisor for assistance.
• You must contact HomeAdvisor customer service via phone, e-mail, letter, fax, or online "live chat" within 60 days following the events giving rise to your issue or concern. If you notify HomeAdvisor that you are dissatisfied with the work performed by a Member Service Professional, and that you have been unable to resolve any dispute with the Member Service Professional, HomeAdvisor may elect, in its sole discretion and at no expense to you, to have one or more additional HomeAdvisor Member Service Professionals ("Reviewing Service Professionals") inspect the service or project, potentially including visiting the job site and interviewing you, and render their opinion to HomeAdvisor as it relates to the workmanship and service of the original Member Service Professional. If HomeAdvisor chooses to employ this approach, which is solely at HomeAdvisor's discretion, then you must accommodate such a visit and provide complete and accurate information to the Reviewing Service Professional.
• HomeAdvisor shall also have the right, in its sole discretion, to choose whether to have another HomeAdvisor Member Service Professional ("Remedy Service Professional") provide service to remedy the workmanship or services in dispute at no expense to you.
• All disputes with Member Service Professionals must be thoroughly and accurately documented in writing and copies of all related documents, including original signed contracts or agreements, evidence of payments, signed change orders, etc. must be provided to HomeAdvisor if you would like your Home Expert to assist in resolving any disputes.