FBA 7.4 Submitting Orders for Multi-Channel Fulfilment

Multi-Channel Fulfilment allows you to process orders yourself while still using Fulfilment by Amazon for shipping. For an overview of Multi-Channel Fulfilment, refer to Section 2.3: Amazon.co.uk Fulfilment and Multi-Channel Fulfilment.

From your Seller Account, go to the Inventory Amazon Fulfils page.

  1. Select the items you want Amazon to fulfil.
  2. Use the drop-down menu and select 'Create Fulfilment Order.'
  3. Click 'Go' to display the Provide Details page.

Enter the Address and Order Details

In the Provide Details page, follow these steps:

  1. In the Ship To Address section, enter the address information for where you want your items delivered. Accuracy is critical. Currently we provide no functionality to validate addresses at the time the address is entered. We cannot dispatch to an invalid address, but this will only become apparent later in the process, resulting in a delay in delivery to your customer.
      Shipping Confirmation E-mail: The customer's e-mail address is optional. If you provide an e-mail address for Multi-Channel Fulfilment orders, your customers will receive an e-mail confirmation when the order is dispatched. If you don't want them to receive a confirmation from Fulfilment by Amazon, leave the e-mail address blank. See a sample e-mail.
  2. In the Set Order ID section, enter a unique identifier in the Order ID field.
  3. In the Print on Packing Slip section, enter the following fields:
    • Order ID: By default this ID is the same as the one entered in the Set Order ID field. To use a unique identifier on the packing slip, uncheck the Same as above check box and enter the new identifier.
    • Order Date: The date to display on the packing slip.
    • Comments: The Comments field will hold 1,000 characters. This text will be printed on the packing slip with your order. We recommend you include information about your return policy, contact for service, and so on.
  4. In the Specify Ordered SKUs/Units section, verify that the items you want to send in this order all appear.
    • To add an item, enter the item's title, MSKU, ASIN, or FNSKU in the Search and Add Items field and click "Search."
    • To delete an item, click the item's check box in the "Delete" column.
  5. Click "Continue" to display the Review and Place Order page.

Review and Confirm the Fulfilment Order

In the Review and Place Order page, follow these steps:

  1. In the Choose Shipping Speed section, select a shipping speed for your order.
  2. In the Order Summary section, review the order and shipping information. To change any information, click "Change".
  3. Click "Place Order".
Related Topics:

Seller Support

Contact Seller Support by e-mail.
Please use the e-mail address associated with your Amazon.co.uk Seller account.
Talk to Seller Support by phone.
Provide your phone number and Seller Support will call you straight away.